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Cheryl P

Nice visit

4.0 of 5 bubblesReviewed 13 Mar 2024
I was very pleased with my stay at Crowne Plaza Hotel. The room was clean. Linens were crisp and white. Also, the hotel was well located if you were shopping at King of Prussia mall. The staff were courteous and kind. I would stay at this hotel again.
Date of stay: March 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG Hotel, responded to this review
Responded 4 Apr 2024
Thank you for sharing your positive experience at Crowne Plaza Hotel. We are glad to hear that you enjoyed your stay and found the room clean with crisp linens. It's great to know that the hotel's location was convenient for your shopping needs at King of Prussia mall and that the staff provided courteous service. Your feedback is truly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 February 2024 via mobile

Everything was fine and as expected. Clean and comfortable. Bed was comfortable although pillows and linen a little thin. The gym is a bit basic and lacking a few things you’d see in most average gyms but overall, fine for a couple of nights business trip. The bathroom was clean and with a good range of toiletries.

Date of stay: February 2024
Trip type: Travelled on business
Thank mrdc450
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG Hotel, responded to this reviewResponded 5 April 2024

Thank you for sharing your detailed feedback! We appreciate your kind words about the cleanliness and comfort of our accommodations. Your comments about the gym are duly noted, and we will certainly look into enhancing the facilities based on your valuable input. It was a pleasure hosting you during your business trip, and we hope to welcome you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023 via mobile

Spacious and clean. Plenty of parking. Right next to the King of Prussia mall. Close to Valley Forge and a 1/2 hour drive into Philadelphia. Perfect location for a HQ. The Front Desk staff were friendly, courteous, and very helpful, replenishing our coffee cups and water bottles regularly. WiFi was fast and easy to connect to. Free continental breakfast, with a nice variety of items and quite filling.

Date of stay: November 2023
Trip type: Travelled with family
Thank VLK42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG Hotel, responded to this reviewResponded 5 April 2024

Thank you for sharing such a detailed and positive review of your experience! It's wonderful to learn that you enjoyed both our location and amenities. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

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Reviewed 2 December 2023

Updated rooms are nice, contemporary, comfortable. Was disappointed that the restaurant did not open all week, was there 3 nights, Mon-Thur. Housekeeping was in the hallway each time I came and went, were always friendly, greeted me. Nice. Front desk team also friendly, personable. Ice machines worked, hot water in the shower- though would appreciate a detachable showerhead for rinsing off when you don't want/need to wash your hair.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank SEESEASHELLS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG Hotel, responded to this reviewResponded 5 April 2024

Thank you for sharing your feedback about your recent stay. We truly appreciate your kind words about our updated rooms, friendly housekeeping team, and personable front desk staff. We're glad you had an enjoyable experience, and we hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2023

The hotel is clean, conveniently located off 76, and has ample parking. We've stayed twice in the past year and it's been a great option when visiting family in Philly. It's been quiet and comfortable both times. The staff have been very helpful and friendly, but we have a special shout-out to the night manager Akeem for being such a gracious person.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Chris G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG Hotel, responded to this reviewResponded 5 April 2024

Thank you for your wonderful feedback! It's delightful to hear that you've had such positive experiences during your stays at the hotel.
We truly appreciate your kind words about our cleanliness, location, parking, and the comfort we strive to provide our guests. Ackeem will be thrilled to receive your special shout-out - we are so grateful for amazing team members like him who go above and beyond to ensure our guests have a great stay. If you ever need anything during your future visits, please don't hesitate to let us know. Your satisfaction is our top priority!

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Reviewed 24 September 2023

Pros: Easy checkin and checkout. Clean. Coffee maker and fridge. Comfortable furniture. Fairly large room. Plenty of free parking. Good HVAC.

Cons: Shower had a static clear partition; water ended up all over the floor. No microwave. Could easily hear staff talking in the hall in the morning. Vending machine only had drinks, no snacks.

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Pennsypete
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG Hotel, responded to this reviewResponded 5 April 2024

Thank you for sharing your detailed feedback! We truly appreciate hearing about your experience, both the positives and areas that could be improved upon. Your insights are invaluable to us as we constantly strive to enhance our services for our guests. We will definitely take your comments into consideration for future improvements. If there is anything else you would like to add or discuss, please feel free to reach out.

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