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Dc450
Birchington, United Kingdom

Clean and comfortable

3.0 of 5 bubblesReviewed 16 Feb 2024via mobile
Everything was fine and as expected. Clean and comfortable. Bed was comfortable although pillows and linen a little thin. The gym is a bit basic and lacking a few things you’d see in most average gyms but overall, fine for a couple of nights business trip. The bathroom was clean and with a good range of toiletries.
Date of stay: February 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG hotel, responded to this review
Responded 4 Apr 2024
Thank you for sharing your detailed feedback! We appreciate your kind words about the cleanliness and comfort of our accommodations. Your comments about the gym are duly noted, and we will certainly look into enhancing the facilities based on your valuable input. It was a pleasure hosting you during your business trip, and we hope to welcome you back in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (479)
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    2 - 7 of 479 reviews
    Reviewed 2 December 2023 via mobile

    Spacious and clean. Plenty of parking. Right next to the King of Prussia mall. Close to Valley Forge and a 1/2 hour drive into Philadelphia. Perfect location for a HQ. The Front Desk staff were friendly, courteous, and very helpful, replenishing our coffee cups and water bottles regularly. WiFi was fast and easy to connect to. Free continental breakfast, with a nice variety of items and quite filling.

    Date of stay: November 2023
    Trip type: Travelled with family
    Thank VLK42
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG hotel, responded to this reviewResponded 5 April 2024

    Thank you for sharing such a detailed and positive review of your experience! It's wonderful to learn that you enjoyed both our location and amenities. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 December 2023

    Updated rooms are nice, contemporary, comfortable. Was disappointed that the restaurant did not open all week, was there 3 nights, Mon-Thur. Housekeeping was in the hallway each time I came and went, were always friendly, greeted me. Nice. Front desk team also friendly, personable. Ice machines worked, hot water in the shower- though would appreciate a detachable showerhead for rinsing off when you don't want/need to wash your hair.

    Date of stay: November 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank SEESEASHELLS
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG hotel, responded to this reviewResponded 5 April 2024

    Thank you for sharing your feedback about your recent stay. We truly appreciate your kind words about our updated rooms, friendly housekeeping team, and personable front desk staff. We're glad you had an enjoyable experience, and we hope to welcome you back soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 November 2023

    The hotel is clean, conveniently located off 76, and has ample parking. We've stayed twice in the past year and it's been a great option when visiting family in Philly. It's been quiet and comfortable both times. The staff have been very helpful and friendly, but we have a special shout-out to the night manager Akeem for being such a gracious person.

    Date of stay: October 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Chris G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG hotel, responded to this reviewResponded 5 April 2024

    Thank you for your wonderful feedback! It's delightful to hear that you've had such positive experiences during your stays at the hotel.
    We truly appreciate your kind words about our cleanliness, location, parking, and the comfort we strive to provide our guests. Ackeem will be thrilled to receive your special shout-out - we are so grateful for amazing team members like him who go above and beyond to ensure our guests have a great stay. If you ever need anything during your future visits, please don't hesitate to let us know. Your satisfaction is our top priority!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 September 2023

    Pros: Easy checkin and checkout. Clean. Coffee maker and fridge. Comfortable furniture. Fairly large room. Plenty of free parking. Good HVAC.

    Cons: Shower had a static clear partition; water ended up all over the floor. No microwave. Could easily hear staff talking in the hall in the morning. Vending machine only had drinks, no snacks.

    Date of stay: September 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Pennsypete
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG hotel, responded to this reviewResponded 5 April 2024

    Thank you for sharing your detailed feedback! We truly appreciate hearing about your experience, both the positives and areas that could be improved upon. Your insights are invaluable to us as we constantly strive to enhance our services for our guests. We will definitely take your comments into consideration for future improvements. If there is anything else you would like to add or discuss, please feel free to reach out.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 May 2023

    I stayed here for two nights in May 2023 and I would consider staying here again. Here are the pros and cons:

    Pros: (1) The location is great in that it is very close to the King of Prussia Mall without being so close that one is being disrupted by the sound of passing vehicles or shoppers. The KoP area also has a large number of restaurants and as a result, I was able to order food easily on Grubhub and have it be delivered to my hotel room.
    (2) I found the staff to be generally friendly and helpful. I especially commend Sieahnah who was able to accommodate a late checkout for me on my last day staying here and also provided me with toiletries that I had forgot to pack.

    Cons: (1) The hotel itself is a bit antiquated and in need of some love and care. I am attaching two pictures - one of which shows the condition of the carpet on the floor I was staying at (third) and the second that shows how the buttons for requesting the elevator have fallen off in one case. The room is also fairly barebones. There is no fridge or microwave and the bathroom does not have a hand-held shower; there is only a regular shower head and that can be inconvenient for some purposes. The sofa in my room was worn out enough that when I first saw it, I had second thoughts on sitting there.
    (2) There is a restaurant here but it is not open for lunch. It is open for dinner though but I ended up not ordering from here in part because the prices were higher than what I would have expected.

    All in all, I stayed here in part because of the low prices and it did not majorly disappoint, although it did not wow me either.

    Date of stay: May 2023
    Trip type: Travelled solo
    2  Thank desimba
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kellie Renz, Guest Services / Front Office at Crowne Plaza Philadelphia - King of Prussia, an IHG hotel, responded to this reviewResponded 5 April 2024

    Thank you for taking the time to share your valuable feedback with us. Your insights are truly appreciated as they help us understand how we can better serve our guests. We are committed to constantly improving our services, and your comments will certainly be taken into consideration as we work towards enhancing the experience for all our guests. If you have any more thoughts or suggestions to share, please don't hesitate to reach out as your input is highly valued. We hope to have an opportunity to welcome you back in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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