Updated rooms are nice, contemporary, comfortable. Was disappointed that the restaurant did not open all week, was there 3 nights, Mon-Thur. Housekeeping was in the hallway each time I came and went, were always friendly, greeted me. Nice. Front desk team also friendly, personable. Ice machines worked, hot water in the shower- though would appreciate a detachable showerhead for rinsing off when you don't want/need to wash your hair.
Thank you for sharing your feedback about your recent stay. We truly appreciate your kind words about our updated rooms, friendly housekeeping team, and personable front desk staff. We're glad you had an enjoyable experience, and we hope to welcome you back soon!
The hotel is clean, conveniently located off 76, and has ample parking. We've stayed twice in the past year and it's been a great option when visiting family in Philly. It's been quiet and comfortable both times. The staff have been very helpful and friendly, but we have a special shout-out to the night manager Akeem for being such a gracious person.
Thank you for your wonderful feedback! It's delightful to hear that you've had such positive experiences during your stays at the hotel.
We truly appreciate your kind words about our cleanliness, location, parking, and the comfort we strive to provide our guests. Ackeem will be thrilled to receive your special shout-out - we are so grateful for amazing team members like him who go above and beyond to ensure our guests have a great stay. If you ever need anything during your future visits, please don't hesitate to let us know. Your satisfaction is our top priority!
Pros: Easy checkin and checkout. Clean. Coffee maker and fridge. Comfortable furniture. Fairly large room. Plenty of free parking. Good HVAC.
Cons: Shower had a static clear partition; water ended up all over the floor. No microwave. Could easily hear staff talking in the hall in the morning. Vending machine only had drinks, no snacks.
Thank you for sharing your detailed feedback! We truly appreciate hearing about your experience, both the positives and areas that could be improved upon. Your insights are invaluable to us as we constantly strive to enhance our services for our guests. We will definitely take your comments into consideration for future improvements. If there is anything else you would like to add or discuss, please feel free to reach out.
I stayed here for two nights in May 2023 and I would consider staying here again. Here are the pros and cons:
Pros: (1) The location is great in that it is very close to the King of Prussia Mall without being so close that one is being disrupted by the sound of passing vehicles or shoppers. The KoP area also has a large number of restaurants and as a result, I was able to order food easily on Grubhub and have it be delivered to my hotel room.
(2) I found the staff to be generally friendly and helpful. I especially commend Sieahnah who was able to accommodate a late checkout for me on my last day staying here and also provided me with toiletries that I had forgot to pack.
Cons: (1) The hotel itself is a bit antiquated and in need of some love and care. I am attaching two pictures - one of which shows the condition of the carpet on the floor I was staying at (third) and the second that shows how the buttons for requesting the elevator have fallen off in one case. The room is also fairly barebones. There is no fridge or microwave and the bathroom does not have a hand-held shower; there is only a regular shower head and that can be inconvenient for some purposes. The sofa in my room was worn out enough that when I first saw it, I had second thoughts on sitting there.
(2) There is a restaurant here but it is not open for lunch. It is open for dinner though but I ended up not ordering from here in part because the prices were higher than what I would have expected.
All in all, I stayed here in part because of the low prices and it did not majorly disappoint, although it did not wow me either.
Thank you for taking the time to share your valuable feedback with us. Your insights are truly appreciated as they help us understand how we can better serve our guests. We are committed to constantly improving our services, and your comments will certainly be taken into consideration as we work towards enhancing the experience for all our guests. If you have any more thoughts or suggestions to share, please don't hesitate to reach out as your input is highly valued. We hope to have an opportunity to welcome you back in the future.
Very nice 3 star hotel; staff was very pleasant and helpful. Rooms were very nice and clean and the bed was super comfortable! Hallways were very clean and the hotel lobby very inviting. The room had a refrigerator, but no microwave. Over all a very nice experience!
Thank you for sharing your positive experience at out hotel! It's wonderful to hear that the staff was pleasant and helpful, the rooms were clean and comfortable, and the hotel had a welcoming ambiance. Your feedback is valuable, and we appreciate you taking the time to highlight both the positives and areas for improvement. We hope to have an opportunity to welcome you back soon.
