Pros: Easy checkin and checkout. Clean. Coffee maker and fridge. Comfortable furniture. Fairly large room. Plenty of free parking. Good HVAC.
Cons: Shower had a static clear partition; water ended up all over the floor. No microwave. Could easily hear staff talking in the hall in the morning. Vending machine only had drinks, no snacks.
Thank you for sharing your detailed feedback! We truly appreciate hearing about your experience, both the positives and areas that could be improved upon. Your insights are invaluable to us as we constantly strive to enhance our services for our guests. We will definitely take your comments into consideration for future improvements. If there is anything else you would like to add or discuss, please feel free to reach out.
I stayed here for two nights in May 2023 and I would consider staying here again. Here are the pros and cons:
Pros: (1) The location is great in that it is very close to the King of Prussia Mall without being so close that one is being disrupted by the sound of passing vehicles or shoppers. The KoP area also has a large number of restaurants and as a result, I was able to order food easily on Grubhub and have it be delivered to my hotel room.
(2) I found the staff to be generally friendly and helpful. I especially commend Sieahnah who was able to accommodate a late checkout for me on my last day staying here and also provided me with toiletries that I had forgot to pack.
Cons: (1) The hotel itself is a bit antiquated and in need of some love and care. I am attaching two pictures - one of which shows the condition of the carpet on the floor I was staying at (third) and the second that shows how the buttons for requesting the elevator have fallen off in one case. The room is also fairly barebones. There is no fridge or microwave and the bathroom does not have a hand-held shower; there is only a regular shower head and that can be inconvenient for some purposes. The sofa in my room was worn out enough that when I first saw it, I had second thoughts on sitting there.
(2) There is a restaurant here but it is not open for lunch. It is open for dinner though but I ended up not ordering from here in part because the prices were higher than what I would have expected.
All in all, I stayed here in part because of the low prices and it did not majorly disappoint, although it did not wow me either.
Thank you for taking the time to share your valuable feedback with us. Your insights are truly appreciated as they help us understand how we can better serve our guests. We are committed to constantly improving our services, and your comments will certainly be taken into consideration as we work towards enhancing the experience for all our guests. If you have any more thoughts or suggestions to share, please don't hesitate to reach out as your input is highly valued. We hope to have an opportunity to welcome you back in the future.
Very nice 3 star hotel; staff was very pleasant and helpful. Rooms were very nice and clean and the bed was super comfortable! Hallways were very clean and the hotel lobby very inviting. The room had a refrigerator, but no microwave. Over all a very nice experience!
Thank you for sharing your positive experience at out hotel! It's wonderful to hear that the staff was pleasant and helpful, the rooms were clean and comfortable, and the hotel had a welcoming ambiance. Your feedback is valuable, and we appreciate you taking the time to highlight both the positives and areas for improvement. We hope to have an opportunity to welcome you back soon.
Terrible hotel. First one in a long time that I walked in and walked out of. Late in the afternoon the hallways were dark (very few lights) and filled with trash/cleaning supplies. We opened the door to the room, realized the toilet didn't even work, and left. Hotel smelled like mold or weed - literally worse than downtown Philadelphia the day before after the St. Patrick's parade.
Currently trying to get points back from IHG/and this hotel. It's a disgrace. I'd give it zero stars if that was possible.
Thank you very much for your response. We are very disappointed that your experience was not a good one. We have meet with our Executive Committee team to discuss our shortfalls and actions to correct them. I would like to discuss further with you and can be reached at the hotel. We would appreciate another opportunity to serve in the future and provide you with the experience you expect and deserve. Warms Regards, Tony L. GM
I am visiting on business. The bar was half attended. When the bartender was present things were were good. Nothing out of the ordinary and I understand why. The night hotel (not bar) staff is ridiculous! They hardly answer the phone! I called the front desk furious because we are paying upward $200 a night and there is NO shampoo, No conditioner, or other essentials, but mainly NO SOAP and I was ready to shower! NO BODYWASH, soap or anything! So of course I'm like wtf!?!?!? I have visited 3rd world countries with considerably much better accomodations than this! It would have been different had i been previously informed that these items are something they don't provide. I honestly would have stayed else where had i known how incompetent some of staff was!. I called downstairs to alert them that we didnt have soap. They say they don't provide it, but can bring some up. Weird, but fine. I admit that it's ridiculous that we are paying hundreds of dollars per night and we don't have basic essentials for our trip and I voraciously expressed that. So guess what the front desk does!??!....sends some crazy-eyed foreign guy up here to bring bar soap and tell me my music is too loud.
Well, I was already highly annoyed and to keep from cursing him out, i told him goodbye and have a good night and closed the door in his face. Im certain he took offense to this. Honestly, I couldnt begin to care less. I'm a patron not an employee. Now, before I called there was no issue with my music. About 30 mins later...after I finally showered, security shows up threatening to put us out. Keep in mind we are now asleep...there is no music playing. Nothing. They are overly aggressive and threatening telling me my music is too loud and absolutely no music is playing....they were not even checking things out, but just threatening me. This could have been resolved by their housekeeping doing their freaking jobs and the hotel brand actually doing what hotels do and providing the basic essentials such as body soap. I mean, body lotion, shampoo, conditioner, but so soap or body wash!!!! I find it odd that they dont provide it considering that we are in the misdt of a pandemic when cleanliness and sanitation is not negotiable! I guess people who stay at Crown Plaza IHG King of Prussia don't shower or bathe, because they sure don't care to ensure that that particular basic essential need is met. Save yourself the frustration....stay somewhere else.
Hi NorthStar708387,
Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thanks for staying with us. We value your input and would love a chance to make it up to you.
Sincerely,
Connie D
Case Manager
IHGService
