I am visiting on business. The bar was half attended. When the bartender was present things were were good. Nothing out of the ordinary and I understand why. The night hotel (not bar) staff is ridiculous! They hardly answer the phone! I called the front desk furious because we are paying upward $200 a night and there is NO shampoo, No conditioner, or other essentials, but mainly NO SOAP and I was ready to shower! NO BODYWASH, soap or anything! So of course I'm like wtf!?!?!? I have visited 3rd world countries with considerably much better accomodations than this! It would have been different had i been previously informed that these items are something they don't provide. I honestly would have stayed else where had i known how incompetent some of staff was!. I called downstairs to alert them that we didnt have soap. They say they don't provide it, but can bring some up. Weird, but fine. I admit that it's ridiculous that we are paying hundreds of dollars per night and we don't have basic essentials for our trip and I voraciously expressed that. So guess what the front desk does!??!....sends some crazy-eyed foreign guy up here to bring bar soap and tell me my music is too loud.
Well, I was already highly annoyed and to keep from cursing him out, i told him goodbye and have a good night and closed the door in his face. Im certain he took offense to this. Honestly, I couldnt begin to care less. I'm a patron not an employee. Now, before I called there was no issue with my music. About 30 mins later...after I finally showered, security shows up threatening to put us out. Keep in mind we are now asleep...there is no music playing. Nothing. They are overly aggressive and threatening telling me my music is too loud and absolutely no music is playing....they were not even checking things out, but just threatening me. This could have been resolved by their housekeeping doing their freaking jobs and the hotel brand actually doing what hotels do and providing the basic essentials such as body soap. I mean, body lotion, shampoo, conditioner, but so soap or body wash!!!! I find it odd that they dont provide it considering that we are in the misdt of a pandemic when cleanliness and sanitation is not negotiable! I guess people who stay at Crown Plaza IHG King of Prussia don't shower or bathe, because they sure don't care to ensure that that particular basic essential need is met. Save yourself the frustration....stay somewhere else.

The purpose of my trip is for Business Conference at the hotel. The hotel is beautiful and clean inside. The rooms are great and spacious. Plenty of outlets and USB. The halls are long and a bit dark. Staff is really friendly and the food provided for conferences was great. There is so much to do in the area.