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tammyBaltimore_Md
Baltimore, Maryland

Comfortable big room but halls smell

3.0 of 5 bubblesReviewed 13 Oct 2023
Thank you for easy check in for my one night stay bc convention going way to late to drive home.

Noticed pretty quickly with LONG walk to my room, the halls/carpet smell very musty throughout the whole 1st floor.

Room itself was very large, beds ok soft, BUT unfortunately not every room has refrigerator &/or microwave unless you pay extra. That's a 1st for me.
Hotel across from King of Prussia Mall, but no fast food nearby or visible from property.
Date of stay: October 2023
Trip type: Travelled solo
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviews (225)
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8 - 13 of 225 reviews
Reviewed 23 June 2022

Was scheduled to arrive this past Sunday and given the costs have totally INCREASED, it was desired to early check in; called to request and was adamantly told that 3 PM was the check in time, NO exceptions! Now, given the costs HAVE increased $20, Sundays were basically priced at $62, there I was, ready to actually venture to King of Prussia to check in around noon and was TOLD, no!! hahaha I BEEN to King of Prussia so the representative telling me over the phone that they were at "full capacity", an obvious LIE!! Yes, this past Sunday was fathers day, YET again, I BEEN to King of Prussia and KNOW 100% this Motel6 always have ROOMS aplenty still. Again, to have paid $20 MORE than usual, being a MEMBER, which means nothing to motel6, I disregarded my reservation, and glad to NOT have endured a charge against my credit card. Management needs to respect MEMBER-SHIP (why sign up other-wise?) and be lenient as early check in, especially given the cost INCREASE, is not too much an inconvenience; cleaning crew, they work hard, as I SEEN them, yet clearly UNDER-paid they all are. For a chain like Motel6, owners need to be receptive and ATTACHED, not DEtached.

Date of stay: June 2022
    • Value
    • Location
    • Service
Thank justinnZ7067YW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brand Experience Team, Other at Motel 6 Philadelphia - King of Prussia, responded to this reviewResponded 13 July 2022

We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.
Nancy Y.
#Team6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2022

I booked a non-smoking room online. When I arrived, the lady at the front desk had the audacity to tell me I did have a non-smoking room, then we walked to the back of the building just to go into a corridor reeking of cigarettes. The room smelled of second hand smoke.

I went back to the front desk, and they basically told me that they had no other rooms available.

Considering that no other hotels had abundant vacancies in the area, we had to scramble to find another reservation at a premium. Thanks for screwing us over, and I will not trust a Motel 6 in PA ever again.

Room tip: Don't go here. It felt dangerous here, too.
Date of stay: June 2022
    • Value
    • Location
    • Service
Thank G6635RGkenh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brand Experience Team, Other at Motel 6 Philadelphia - King of Prussia, responded to this reviewResponded 13 July 2022

Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.
It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.
Nancy Y.
#Team6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2022

We recently spent 2 nights at this Motel 6 location. Our experience was awful. We paid for 4 adults and received 2 towels the first night and 1 towel the second night. The first floor stunk of burning weed throughout the day and evening along with fresh ground weed during the morning hours. When looking in the shower, there was hair that was never cleaned up from the previous guests along with shampoo/conditioner caked on the shower walls from multiple previous guests. At 4 am the first evening staying, the fire alarm went off in the hall. No faculty went around banging on doors to alert us. No individual room alarms went off alerting us that the fire alarm was going off, it was just a loud alarm coming from the hall. Upon opening the door, we saw a bunch of individuals going toward the front desk so we closed the door and threw on shoes so we could evacuate if needed. After throwing shoes on, we opened the door again to people sprinting down the halls sceaming there is smoke. At that point, we began to panic, grabbed all of our stuff for the funeral that we drove 700 miles to go to that morning and evacuated. My mom, who has a broken foot tried her best to fast walk/hobble out the exit. After about 10-15 minutes, a gentleman probably in his 20s came around telling us everything was okay and it was just a guy who was high trying to get a room for cheap and got unhappy with the price so he sprayed the fire extinguisher setting off the alarm. When my dad asked about a refund for the inconvenience, the worker replied that they have no control over what happens. A knock on the door stating that the police was taking care of what was going on would have been way more helpful than grabbing our funeral clothes and trying to help my crippled mother out the door fast because it looked like smoke in the hobby. In addition, the morning that we were leaving at 6am, we were walking to the car with all of our belongings and there was a fresh needle lying in the middle of the parking lot next to a beaten up car. I pray and hope that was picked up before a little kid running by picked it up and risked getting a disease from the bodily fluid. Overall, bad experience.

Date of stay: May 2022
Trip type: Travelled with family
Thank Shayroe101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brand Experience Team, Other at Motel 6 Philadelphia - King of Prussia, responded to this reviewResponded 13 July 2022

After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.
In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.
Nancy Y.
#Team6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2022

2 night out of state funeral stay for family. This is NOT a family motel, it’s a party house for thugs. Hallways stunk of both raw & burnt marijuana, room had distinct musty order, corners of bathroom floor were filthy, toilet seat didn’t fit toilet, and best of all a stoned junky set of a fire extinguisher at 4am evacuating the motel.

Date of stay: May 2022
Trip type: Travelled with family
Thank Tom2034
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brand Experience Team, Other at Motel 6 Philadelphia - King of Prussia, responded to this reviewResponded 13 July 2022

Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.
It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.
Nancy Y.
#Team6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2022

They said they charged me a no show when I stayed there then gave me a credit then they changed the prices on the room, when I left there. What a rip off. No towels in the room, on the second floor you could smell the pot smoking people all night long. Stayed there 3 nights never cleaned the room once.

Room tip: Do not stay there
Date of stay: August 2021
    • Value
    • Cleanliness
    • Service
Thank Donotstayatmotel6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brand Experience Team, Other at Motel 6 Philadelphia - King of Prussia, responded to this reviewResponded 13 July 2022

We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.
Nancy Y.
#Team6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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