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RIck Wong

flora, fauna, and Philly

2.0 of 5 bubblesReviewed 20 Aug 2023
A 1 bed room was modified to accommodate 4, by adding an extra queen bed. All this did was make the room smaller with no room to walk around. the refrigerator was in a cabinet, the cabinet door swung left and the refrigerator door swung right. there was just enough clearance to open these doors without hitting the end of the bed. to put things in the refrigerator, you literally had to stand in front of refrigerator, and have thing handed to you to put away. the bathroom was small as well. you had to close the door to get to the tub/shower. the sink and toilet were renovated, but you can see where the old toilet sat against the wall, and the new toilet was base was just about 1/4 - 1/2 inch shorter. The workers did not bother to fill the small gap in the tile.

the bfast was ok, average, though I never saw a machine make pancakes before. it squirted out so much batter then ran between 2 heat pads to cook the pancake in 1 min. The pancake was average.

On the plus side the refrigerator was roomy and fit a lot of things, including a small open freezer that worked well. The staff that greeted us were AWESOME. They were courteous, polite and were positive. You could tell they liked working there. They were friendly and very helpful in restaurants in the area. Pay these people whatever they want!!!!

Overall I wouldn't recommend this place for any families. If you are needing a place to stay overnight for 1 or maybe a couple, this would work.
Date of stay: August 2023
Room Tip: If you are a family, don't stay here. Good for 1 or 2 people overnight. Lot of resturants in the...
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites King of Prussia, an IHG hotel, responded to this review
Responded 3 Sept 2023
Hi rickwongs,

Thank you for sharing your comments and staying at the Holiday Inn Express & Suites King of Prussia. We appreciate you choosing us and doing business with IHG Hotels and Resorts.

We are happy to read that our hotel staff welcomed you nicely. We value your feedback, and I am sorry for the issues you had during your stay with us. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction.

We hope you still choose IHG Hotels and Resorts properties for your future travels.

Sincerely,

Rosh D.
Case Manager
IHG Hotels and Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (95)
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All reviews king of prussia mall top floor light sleeper nice hotel road noise comfortable room nice stay balcony hie supermarket fridge wegmans intersection philadelphia
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Reviewed 25 May 2023

Ah, goodness. I'm torn on this review. The room was really nice and clean and an exceptional value for the price. The staff was very friendly. The breakfast was nice, and the parking is free and easy. It's right next to the highway, so the road noise is loud, but that didn't bother me (it may bother you if you're a light sleeper). The door to outside actually opens if you want some fresh air on the little balcony.

However, I noticed as I was preparing for bed that my room didn't have a deadbolt/hard lock. I pulled the luggage bench in front of it to sleep, and I was fine. The next morning, after I showered and was taking a work call at the desk in-room, the door swung open. There was no knock or warning, just opened right up. I yelled, HELLO, and a lady sort of giggled and said, SORRY, and slammed the door and ran. When I finished my work call, I told the folks at the front desk. The man working looked alarmed and said, well, there's no record that anyone is in room #xxx. I said, clearly I am, here is my room key, and he apologized, and I told him to make sure that got fixed for the next guest. This is my warning to you to check and make sure you have a hard lock on the door!

Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank ihearteurope
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2022

If you manage your expectations and realize that this is a holiday inn express hotel at a reasonable rate, you’ll be more than satisfied. The place is clean, the staff is friendly, the breakfast is plentiful and the gym is well equipped.
Add to this the Excellent location at the intersection of several major highways with Walmart, Wegmans supermarket, and the gigantic King of Prussia mall all within walking distance, you can’t go wrong in selecting this hotel.
We will stay again when we are in the area. Thank you to Liz and all of the staff at the hotel.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank rangyhulu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 December 2022

This HIE is in a great location to access many local attractions. The breakfast area is clean and cheerful. That's the good.

Our room was dirty. Our bed was saggy. The hallways are cheerless. Our room faced a highway and was NOISY.

The price was modest.

Room tip: Ask to stay on the room side AWAY from the highway. You should experience less noise.
Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank NattyClevelandOhio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites King of Prussia, an IHG hotel, responded to this reviewResponded 5 January 2023

Hi NattyClevelandOhio,

Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to leave feedback about your hotel experience as we value you doing business with IHG.

We want our guests to have a place to settle in. I am sorry for the situation you encountered. Your comments will serve as an opportunity for us to make things right. I have shared your sentiments with our upper hotel management team for review and correction.

We hope you can give us a chance to regain your trust.

Warmest regards,

Zel N.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2022 via mobile

I had several delivery stops throughout Philadelphia and there were no rooms available. This hotel was outside of the city but still close by. I called and received outstanding service over the phone and the check in was terrific and easy. The room was clean and comfortable and quiet. I highly recommend this hotel to anyone needing a comfortable room.

Room tip: Ample parking is available.
Date of stay: August 2022
Trip type: Travelled on business
Thank Jack C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2022

The 3 of us had a nice stay while we did sightseeing in Philly. Nicely furnished, great lighting! Plenty of comfortable places to sit besides the bed! Very comfortable bed! The only drawback was the room was narrow, so passing by in-between beds and tv console was tight. This was also complicated by the fact that the fridge was inside the lower console/cupboard (below the tv) with a cupboard door, which opened opposite from the fridge door - annoying!

Nice little balcony - weather was too hot to enjoy it. Nicer breakfast options, spacious seating & food prep areas. Excellent front desk service. Good location for sightseeing. Very complicated street patterns - we had a terrible time finding a decent fast food place nearby, unfortunately just as the very huge and complex nearby mall was closing. However, we were able to make do with decent frozen dinner options available for purchase at the front desk. (appropriate for kids & adults).

Date of stay: July 2022
    • Value
    • Location
    • Service
Thank Michele R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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