This HIE is in a great location to access many local attractions. The breakfast area is clean and cheerful. That's the good.
Our room was dirty. Our bed was saggy. The hallways are cheerless. Our room faced a highway and was NOISY.
The price was modest.
Hi NattyClevelandOhio,
Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to leave feedback about your hotel experience as we value you doing business with IHG.
We want our guests to have a place to settle in. I am sorry for the situation you encountered. Your comments will serve as an opportunity for us to make things right. I have shared your sentiments with our upper hotel management team for review and correction.
We hope you can give us a chance to regain your trust.
Warmest regards,
Zel N.
Case Manager
IHGService
I had several delivery stops throughout Philadelphia and there were no rooms available. This hotel was outside of the city but still close by. I called and received outstanding service over the phone and the check in was terrific and easy. The room was clean and comfortable and quiet. I highly recommend this hotel to anyone needing a comfortable room.
The 3 of us had a nice stay while we did sightseeing in Philly. Nicely furnished, great lighting! Plenty of comfortable places to sit besides the bed! Very comfortable bed! The only drawback was the room was narrow, so passing by in-between beds and tv console was tight. This was also complicated by the fact that the fridge was inside the lower console/cupboard (below the tv) with a cupboard door, which opened opposite from the fridge door - annoying!
Nice little balcony - weather was too hot to enjoy it. Nicer breakfast options, spacious seating & food prep areas. Excellent front desk service. Good location for sightseeing. Very complicated street patterns - we had a terrible time finding a decent fast food place nearby, unfortunately just as the very huge and complex nearby mall was closing. However, we were able to make do with decent frozen dinner options available for purchase at the front desk. (appropriate for kids & adults).
We spent 5 nights at the Holiday Inn, we were over from the UK to visit our old neighbours and do a bit of shopping.
The hotel was well placed to walk to the mall for shops and restaurants and close to Valley Forge Park for a great walk.
Had a one bedroom Suite that had lots of space and was bright and clean.
Aircon was a bit loud but we did not use too often but had open windows.
Would come again next time we cross the pond.
Great service. Nice hotel. I left something in room. They found it and was able to get item on return to area. Front desk lady, Joanna (Sorry may not be correct spelling) was terrific. Will book again when in area.
