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NattyClevelandOhio
Cleveland Ohio

Just say no

2.0 of 5 bubblesReviewed 18 Dec 2022
This HIE is in a great location to access many local attractions. The breakfast area is clean and cheerful. That's the good.

Our room was dirty. Our bed was saggy. The hallways are cheerless. Our room faced a highway and was NOISY.

The price was modest.
Date of stay: November 2022
Room Tip: Ask to stay on the room side AWAY from the highway. You should experience less noise.
1.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites King of Prussia, an IHG hotel, responded to this review
Responded 5 Jan 2023
Hi NattyClevelandOhio,

Thank you for choosing our hotel for your travel needs. We appreciate you taking the time to leave feedback about your hotel experience as we value you doing business with IHG.

We want our guests to have a place to settle in. I am sorry for the situation you encountered. Your comments will serve as an opportunity for us to make things right. I have shared your sentiments with our upper hotel management team for review and correction.

We hope you can give us a chance to regain your trust.

Warmest regards,

Zel N.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (95)
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Reviewed 31 August 2022 via mobile

I had several delivery stops throughout Philadelphia and there were no rooms available. This hotel was outside of the city but still close by. I called and received outstanding service over the phone and the check in was terrific and easy. The room was clean and comfortable and quiet. I highly recommend this hotel to anyone needing a comfortable room.

Room tip: Ample parking is available.
Date of stay: August 2022
Trip type: Travelled on business
Thank Jack C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2022

The 3 of us had a nice stay while we did sightseeing in Philly. Nicely furnished, great lighting! Plenty of comfortable places to sit besides the bed! Very comfortable bed! The only drawback was the room was narrow, so passing by in-between beds and tv console was tight. This was also complicated by the fact that the fridge was inside the lower console/cupboard (below the tv) with a cupboard door, which opened opposite from the fridge door - annoying!

Nice little balcony - weather was too hot to enjoy it. Nicer breakfast options, spacious seating & food prep areas. Excellent front desk service. Good location for sightseeing. Very complicated street patterns - we had a terrible time finding a decent fast food place nearby, unfortunately just as the very huge and complex nearby mall was closing. However, we were able to make do with decent frozen dinner options available for purchase at the front desk. (appropriate for kids & adults).

Date of stay: July 2022
    • Value
    • Location
    • Service
Thank Michele R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2022

We spent 5 nights at the Holiday Inn, we were over from the UK to visit our old neighbours and do a bit of shopping.
The hotel was well placed to walk to the mall for shops and restaurants and close to Valley Forge Park for a great walk.
Had a one bedroom Suite that had lots of space and was bright and clean.
Aircon was a bit loud but we did not use too often but had open windows.
Would come again next time we cross the pond.

Date of stay: June 2022
    • Value
    • Rooms
    • Service
Thank 402barryw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 January 2022 via mobile

Great service. Nice hotel. I left something in room. They found it and was able to get item on return to area. Front desk lady, Joanna (Sorry may not be correct spelling) was terrific. Will book again when in area.

Date of stay: January 2022
Trip type: Travelled on business
Thank GregD67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 January 2022

The Owners have remodeled this old high rise, that was probably built in the early 1960's. I had a top floor room, with a grand view of the King of Prussia Mall complex. The rooms accommodations were new, but the bathroom was the smallest, I've ever tried to maneuver in. The hotel showed it's old age with VERY poor water pressure in the bathroom. But the most annoying factor was the Owners Wife. I was trying to check in, about 7:30pm and the wife continually interrupted my front desk transaction with her alarming voice, to every employee, about a 'red plastic bag' = WHAT? Then I saw the Owners wife again, while we were both in the breakfast area. This time she was on another much less 'alarming' trivial issue, with two other employees. Please keep her in the Office area, please ?

Room tip: A lower floor room, for MAYBE better water pressure in the bath.
Date of stay: December 2021
    • Location
    • Rooms
    • Service
Thank jackinfla1591
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites King of Prussia, an IHG hotel, responded to this reviewResponded 22 January 2022

Hi jackinfla1591,

Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the bathroom size, shower experience, comfort, and value. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.

I appreciate you as our guest and I still hope you would give us another chance in the future.

Orlando A.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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