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Tom J

Old - very Old

3.0 of 5 bubblesReviewed 7 Jan 2022
The Owners have remodeled this old high rise, that was probably built in the early 1960's. I had a top floor room, with a grand view of the King of Prussia Mall complex. The rooms accommodations were new, but the bathroom was the smallest, I've ever tried to maneuver in. The hotel showed it's old age with VERY poor water pressure in the bathroom. But the most annoying factor was the Owners Wife. I was trying to check in, about 7:30pm and the wife continually interrupted my front desk transaction with her alarming voice, to every employee, about a 'red plastic bag' = WHAT? Then I saw the Owners wife again, while we were both in the breakfast area. This time she was on another much less 'alarming' trivial issue, with two other employees. Please keep her in the Office area, please ?
Date of stay: December 2021
Room Tip: A lower floor room, for MAYBE better water pressure in the bath.
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites King of Prussia, an IHG hotel, responded to this review
Responded 22 Jan 2022
Hi jackinfla1591,

Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the bathroom size, shower experience, comfort, and value. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.

I appreciate you as our guest and I still hope you would give us another chance in the future.

Orlando A.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (95)
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12 - 17 of 95 reviews
Reviewed 30 November 2021

Recently a friend and I stayed at this Holiday Inn while attending the Dressage at Devon horse show. When we returned to the room Friday evening we were shocked to discover that there had been NO room service. We attempted to contact the front desk but no one answered. We had to go down ourselves to get fresh towels. We were informed that there is no room service on weekends. The phone was filthy, the tub and the toilet backed up. Again, no one answered from the front desk. Although this hotel claimed to offer a complimentary breakfast it amounted to frozen Jimmy Dean breakfast sandwiches, frozen bagels and cold cereal. Staying at the hotel was definitely the absolute low point of the weekend.

Date of stay: October 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Carol H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2021

Terrible rooms, had to move twice and was too late in the evening to move a third time. Checked out of room earlier than I wanted to due to smell coming out of bathroom vent. Lost money on this one. Will never return.

Date of stay: October 2021
Trip type: Travelled on business
1  Thank ericgZ6045OV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2021 via mobile

Hotel is located within close proximity to PA Turnpike -King of Prussia PA near Rt 202. Requested quiet side of hotel. Balcony off room. Would have given hotel 4 stars but can hear voices from above (on 5th floor) and heat/ac unit is quite noisy and outdated so had to shut off. Breakfast is take-away bag. Overnight to get into PHILA for event & would stay again

Date of stay: September 2021
Trip type: Travelled solo
Thank Tracy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2021 via mobile

Stay here many many years ago and was bad . But recently I say they say it’s been remodel so I stay here again .
Locations is perfect . Next to the largest mall and across Wegman supermarket and strip malls shops . Many restaurants around .
Room is clean , bathroom kinda tight space and clean .
They got fridge , microwave and Ac is cool enough.
Staffs are nice . But first impressions thought they are mean because they don’t talk much or smile .
After having small talks they are very nice and friendly .
Helpful as well .
$125 is ok but I won’t pay more than that comparing you Marriott hyatt or Hilton .

Date of stay: September 2021
Trip type: Travelled on business
1  Thank jt93664
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2021

The location is very close to the mall and to other stores/restaurants. Check in was fast. The clerk who worked check in was friendly. The room was an average size. The fixtures in the bathroom were updated with a modern feel. The whole room had an updated feel with plenty of sockets to plug electronics in to. The room was clean and I felt comfortable walking in my socks on the carpet. There was also a balcony. You would have to bring your own chairs as none are there. The gym was huge with several machines, weights, weight machine system, medicine balls and yoga mats. For breakfast, instead of a premade bag, you can choose from a variety of items which the clerk got for you. The only con would be the highway sounds were pretty loud. This was the nicest hotel I've stayed at in a long while. I really enjoyed my stay.

Room tip: Try not to stay on the side nearest the road
Date of stay: September 2021
    • Value
    • Location
    • Service
Thank 1Jaybee1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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