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Katherine Koch
Portsmouth, Virginia

So Relaxing

5.0 of 5 bubblesReviewed 22 Aug 2021
The Holiday Inn Express King of Prussia has a great location. Across the highway from a huge mall and a short distance from a Casino, also near Valley Forge. Beds were very comfortable and the staff was friendly and professional. Hot breakfast on request but cereal, yogurt, milk and juices were available
Date of stay: August 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviewed 19 July 2021 via mobile

The parking lot is in an island between intersection, along with a Hooters restaurant. Location was close to everything, less than five minutes to the mall and restaurants and less than ten minutes to the casino and the Valley Forge historical park. Front desk was friendly.

Rooms were clean but we noticed that the bath towels were stained and the bathroom shower was kind of grimey in the corners and on the ceiling. The double beds felt clean and were well-made. Keurig with k cups in the room. Breakfast was awful. At 9am, they ran out of most of the items but handed us breakfast sandwiches, one of which was still frozen in the middle.

Overall, you get what you pay for but we felt safe and the beds were clean, which is all we really need for a one-night stay.

Date of stay: July 2021
Trip type: Travelled with friends
Thank amalco2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2021 via mobile

Kara at the front desk is a sweet, hard worker who is efficient and greeted us with a smile on our four or five interactions. That being said, she was the best part of stay. I will briefly touch on covid restriction guidelines, felt adequately safe (signs posted, masks worn by employees and most guests).
PROS
If you are going to shop at the mall, this is a great location
Beds were comfortable
Grab and go breakfast was something to get your day started, not the usual hit buffet we had grown accustomed to prior to covid, but at least they give you some options
CONS
On arrival to our room, it was subpar for cleanliness and upkeep (pubic hair, not just one, on shower curtain and on the floor in the corner of the bathroom, halls cough drop in corner by sliding door, rust in the shower on hand rail and tub itself, unknown substance on the wall by light switch in bathroom, crack in ceiling, shelf in refrigerator broken). Great concept to supply shampoo, conditioner and shower gel in the mounted wall unit in the shower, but cleaning staff needs to be attentive as our room had no conditioner All these small issues, but so many add up making us question the IGH Clean Promise disclaimer. Combine that with the fact we were told at check-in if we wanted room service/cleaning, we had to fill a card to request it as it is only given if requested because of covid. While I understand that concept, I certainly feel this less cleaning concept has lead to very minimal to nonexistent cleaning standards here. Never once during our stay did we witness cleaning of any high touch surfaces, tables in what would be the breakfast area, elevator buttons, etc. * I won’t post all the pics of our findings out of respect, but I will post a few to validate.
With a soccer tournament in town, finding another hotel was impossible so we were stuck here. Do your homework, listen to some recent reviews if you chose to stay here. Are there worse out there yes, but there are better too and certainly this experience doesn’t encourage me to look to the IGH brand for our next stay.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank LAMFER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2020

Have stayed at this hotel numerous times. Very nice property in a Very good location. Cheap rates plus all rooms have balconies make this a great value.
That being said, there is NO MASK enforcement at all. The hotel employees wear masks but with renovations going on in the hotel, those workers wear no masks.
On top of that, many guests seemingly did not pay any attention to the signs and no enforcement from employees.

Was not thrilled to be riding in elevators with maskless workers....

Date of stay: October 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank scotts318ss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Other at Holiday Inn Express & Suites King of Prussia, an IHG Hotel, responded to this reviewResponded 7 November 2020

Hi scotts318ss,

Thank you for choosing to stay with us once more and for posting a candid review. I was very concerned to read your comments about people not wearing masks during your stay. I understand your dismay, and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.

Thanks again, and I still hope you would give us another chance in the future.

Mike F.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2020 via mobile

I just filed an in person report with the police at Holiday Inn Express in King of Prussia, PA. We lost power due to the recent tropical storm and had to find nearby lodging. Over the course of the last 48 hours, I have witnessed more than 10 individuals (including guests, contractors and hotel staff) NOT wearing masks when entering or exiting the building, walking through the halls and riding on elevators despite signage (poorly posted and not really visible) about the expectation that all who enter must have face coverings. I complained to the front desk on 3 separate occasions and was met with dismissive, rude and unprofessional behavior. The last, most recent incident occurred this morning when 3 construction workers followed closely behind me into the building from outside. The 3 men weren’t wearing masks and were talking amongst themselves. When I reminded them that masks are mandated by the state, one of them told me that a mandate (by the governor) wasn’t a law. This was in full view and hearing of the front desk attendant. I asked her directly if they were enforcing the mask mandate. She looked away from me and said that it was being enforced. She refused to say anything to the 3 men as she watched them enter an elevator.

Do yourself and your loved ones a favor and avoid this hotel chain until they are in complete compliance with Governor Tom Wolf’s mandatory mask order for all individuals to wear masks in public spaces in Pennsylvania.

Date of stay: August 2020
Trip type: Travelled with family
3  Thank GlobalCitizen1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites King of Prussia, an IHG Hotel, responded to this reviewResponded 22 August 2020

Hello GlobalCitizen1111,

Thank you for your stay and for taking the time to leave us feedback.

We always try our best to make sure that the service we provide is world-class, and I am sorry to learn that the level of service received was below par. I am also sad that some of our staff and other guests failed to use their masks during their stay.

I have shared your comments with the hotel management. I am confident that the steps taken will avoid similar issues from reoccurring in the future. I have also sent you a private message regarding your experience.

I hope you give our hotel another try!

Best regards,

Dianne L.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2020 via mobile

Plenty of parking and ample parking for trucks, the hotel is providing grab and go breakfast during these challenging times and the check in girl Kristen was top notch polite and knowledgeable on the local amenities and the hotel rooms. I will be staying again soon!

Date of stay: April 2020
Trip type: Travelled on business
Thank andycF5612FB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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