It was good can’t complain about it the hotel is good they need more housekeeping to hire and the room is is comfortable and cozy and I like it there is no concern about it I love to travel from here to work and back this place is good to stay at America home stay
This was the worst hotel stay I ever experienced!!! The bathroom was in bad shape. They must have painted the tub and tile and it was peeling and dirty. The toilet and floors needed to be scrubbed. The bed was hard and uncomfortable. The staff members are young, lack experienced so they aren’t very helpful. I have stayed in much older places that were not dilapidated and dirty. Also the so called breakfast is a self serve cup of coffee and packaged little muffin. If I could give this monstrosity a zero I would.
Dear T3285SDdebbied, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered due to the maintenance issues in your bathroom during your stay. Your feedback is of utmost importance to us, especially concerning the staff and hospitality, and we take these matters seriously. We have duly noted your specific remarks regarding the bedding and the breakfast buffet and will share them with our team. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.
Sincerely,
Hotel Management
For the most part the experience of staying here is pretty good I don't have much to complain about for the price it dose what you need it to be for work people here are very nice and help you ASAP when you ask them by far better then most hotels that are 2 time as much stay here!!!
Dear I3038EJmikez, Thank you for your positive review of Extended Stay America! We are pleased to hear that our staff's helpfulness and the value of your stay met your expectations. We look forward to welcoming you again soon.
Sincerely,
Hotel Management
Housekeeping only services the rooms every 14 days & that's only if they have enough staffing, due to the high turnover of staff. Even then there is not a lot of consistency. You may or may not get toilet paper or tissues. The dirty towels may get taken & you may or may not get fresh ones. The towels & wash cloths are 10% Polyester, so be prepared to use more than one towel to dry off. There is no one at the front desk 11pm to 7am so you are on your own. There are random times you must use your room key to get in the front door, but not to worry - the side doors are often propped open due to lack of security.
Dear N3173VDjustinc, We sincerely apologize for the challenges you encountered during your stay with us. It's disheartening to read about the issues with housekeeping and our front desk services. Your feedback is invaluable, and we are committed to sharing these concerns to ensure a more consistent and satisfactory experience for all our guests. Rest assured, we are actively working to improve staffing levels and enhance our security measures. We appreciate your patience and understanding and hope you will give us another opportunity to exceed your expectations in the future.
Sincerely,
Hotel Management
I had called the 844-966-0890 prior to checking-in to confirm my reservation and enquire about the kitchenette and items available in the room. The representative confirmed that the hotel would indeed have all the crockery and china at check-in. On checking-in into the hotel, no one at the desk. Finally had a receptionist come in with a phone to her ear. Thereafter, it took 15 mins just to have them check me in. On entering room we checked the kitchenette and besides the electric stove top and refrigerator the kitchen was bare. Called the front desk and they said they ran out off crockery. We had to go back down and drive to a grocery store so we could stock the kitchen. This is not what I was expecting and if you sell/advertise a room with a kitchenette there better be crockery to go with it otherwise you are taking your customers for a ride.
I would not recommend this hotel, if you want to call it that.
Dear zuzarth, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We will share your feedback with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. Moreover, we are sorry you were unhappy with the lack of kitchenware during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. Your feedback is valuable to us, and we will investigate this matter to ensure improvements are made in communication and service. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.
Sincerely,
Hotel Management
