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dale p

Outstanding Service.

5.0 of 5 bubblesReviewed 18 Nov 2022
Can’t say enough of management team Mike Boyle and Amanda jones.
Calling hotel Mike was very upbeat and professional. Was a big reason why I choose this hotel as there are many in the area.
Arriving at hotel I had issues with a new credit card.
Mike stayed a couple hours past his shift to help as best he could.
Next morning I had Amanda work on same issue. This was amazing as it was the credit card company issue.
I hope Extended Stay America reads this and recognizes these two individuals. I would definitely stay here because of Amanda and Mike.
Date of stay: November 2022
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review
Responded 19 Nov 2022
Dear dalepL5096IT, thank you for choosing Extended Stay America for your recent stay in the city. It was a pleasure reading your comments acknowledging Amanda and Mike and the excellent service they provided during your stay. We are devoted to making every guest's stay exceptional, and we will enjoy passing along your kind words to them. We appreciate you sharing your feedback and love knowing you will return soon.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (245)
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14 - 19 of 245 reviews
Reviewed 12 August 2022

8-12-2022 Left my room at 2:30pm. Scheduled maid service had not yet arrived.
Came back to my room at 1:15am & found door open.
Went to front desk to report door being left open & no one was there.
Went to staff laundry room & no one was there.
Called front desk from my room & no one answered.

Room tip: Maids do not secure door after servicing room. Do NOT stay here.
Date of stay: August 2022
    • Value
    • Cleanliness
    • Service
Thank V5415LYjustin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this reviewResponded 12 August 2022

Dear V5415LYjustin,

It wasn't very reassuring to read your comments concerning your stay at our hotel. We are sorry for the issues you experienced. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members to ensure such situations are not repeated. Please get in touch with the front desk for any assistance you may require during your stay.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2022

This place should be torn down. It should not be available on any website. It was scary. People were going through cars in the parking lot at midnight, little kids were running around, odd characters lived in the hotel. No coffee or any breakfast. We were afraid to even leave our car. There are big signs in the parking lot that say "Do not leave any valuables in your car." People were smoking marijuana in the rooms. Dark dimly lit hallways. Booking.com took my money and ran -- we left after 20 minutes and so far I am being told I will not get a refund.

Room tip: STAY AWAY. dangerous place
Date of stay: June 2022
    • Location
    • Cleanliness
    • Service
Thank JCole76VF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this reviewResponded 9 June 2022

Dear JCole76VF,

It wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. However, we can assure you that what you experienced is not acceptable by our standards. We will be taking proper action as we are committed to providing every guest with a wonderful experience.
We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2022 via mobile

This hotel doesn’t deserve a 2 star rating. 1 star is more appropriate.

There is a very strong l cigarettes smell at the lobby. It’s like entering a cheap motel. Guests are allowed to smoke right at the entrance. There are cigarettes butts everywhere. The cigarettes smell will follow you all the way to your room. Smoking appears to be allowed in the building because the smell is incredibly strong. Even the blankets smell like cigarettes.

The “equipped kitchen” advertisement is a blatant lie. The cupboards and drawers are empty. You will have to request kitchen items, even a coffee maker. And when you call the front desk, they never answer the phone. Ever.

The “breakfast” consists of a terrible generic tiny muffin that tastes horrible. That’s all you’ll get. No juice, no coffee. Not even water.

The room was clean, but the cigarettes smell was terrible even though it was a “smoke free” room and floor. The bath tub desperately needs to be replaced. It was shipped all over. The chair also needs to be replaced as it has zero bottom support.

The staff was ok. They just don’t seem to care to ever pick up the phone.

Date of stay: May 2022
Trip type: Travelled with family
Thank paris7002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this reviewResponded 25 May 2022

Dear paris7002,

First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Also, your comments about grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2022

My apartment burnt down and we have been staying here off and on the past few months Jayson and his team here are extremely accommodating and help me out with all my needs. The building is clean and if you need things they do their best to get it for you. Would recommend this hotel to anyone staying long term

Date of stay: February 2022
    • Location
    • Sleep Quality
    • Service
Thank jamesmI1513UW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2022 via mobile

Older property needs updating but was clean and comfortable. Was only there for one night but no major issues. There are guest that don’t comply with the min smoking policy but the hotel does have notices in rooms and front desk did express that this is a non smoking facility

Date of stay: January 2022
Trip type: Travelled solo
Thank K1520TTjulieo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this reviewResponded 30 January 2022

Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our immaculate accommodations. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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