We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Justin

Maid left door open.

1.0 of 5 bubblesReviewed 12 Aug 2022
8-12-2022 Left my room at 2:30pm. Scheduled maid service had not yet arrived.
Came back to my room at 1:15am & found door open.
Went to front desk to report door being left open & no one was there.
Went to staff laundry room & no one was there.
Called front desk from my room & no one answered.
Date of stay: August 2022
Room Tip: Maids do not secure door after servicing room. Do NOT stay here.
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review
Responded 12 Aug 2022
Dear V5415LYjustin,

It wasn't very reassuring to read your comments concerning your stay at our hotel. We are sorry for the issues you experienced. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members to ensure such situations are not repeated. Please get in touch with the front desk for any assistance you may require during your stay.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$380
  • Expedia.com
    $380
  • Algotels
    $187
  • Priceline
    $190
1.6 km from Extended Stay America - Philadelphia - King of Prussia
Free Wifi
Free parking
$247
  • Expedia.com
    $248
  • Skyscanner.com
    $230
  • Priceline
    $247
2.7 km from Extended Stay America - Philadelphia - King of Prussia
Free Wifi
Free parking
$246
  • Expedia.com
    $246
  • Hyatt.com
    $246
  • Priceline
    $246
0.7 km from Extended Stay America - Philadelphia - King of Prussia
Free Wifi
Free parking
Our Philadelphia area hotel sits next to King of Prussia Mall.
$272
Fully refundable
No prepayment needed
Save more with IHG One Rewards
  • Booking.com
    $272
  • Skyscanner.com
    $246
  • Expedia.com
    $272
1.1 km from Extended Stay America - Philadelphia - King of Prussia
Free Wifi
Free parking
Lobby
$320
Fully refundable
No prepayment needed
Book Now with Marriott Bonvoy
  • Expedia.com
    $320
  • Skyscanner.com
    $290
  • Priceline
    $319
1.0 km from Extended Stay America - Philadelphia - King of Prussia
Free parking
Pool
$177
  • Hyatt.com
    $177
  • Skyscanner.com
    $169
  • Priceline
    $177
0.3 km from Extended Stay America - Philadelphia - King of Prussia
Free Wifi
Free parking
$284
  • Priceline
    $284
  • Expedia.com
    $320
  • Hotels.com
    $320
1.0 km from Extended Stay America - Philadelphia - King of Prussia
Free Wifi
Free parking
exterior
$132
Fully refundable
No prepayment needed
  • Expedia.com
    $132
  • ZenHotels.com
    $127
  • Skyscanner.com
    $133
1.6 km from Extended Stay America - Philadelphia - King of Prussia
Free parking
$215
Book Now with Marriott Bonvoy
  • Booking.com
    $212
  • Expedia.com
    $215
  • Priceline
    $212
1.3 km from Extended Stay America - Philadelphia - King of Prussia
Free Wifi
Free parking
$190
Get rewarded with One Key
  • Hotels.com
    $190
  • ZenHotels.com
    $190
1.6 km from Extended Stay America - Philadelphia - King of Prussia
View more hotels in King of Prussia
Reviews (245)
Filter reviews
245 results
Traveller rating
65
38
27
34
81
Traveller type
Time of year
LanguageAll languages
Traveller rating
65
38
27
34
81
See what travellers are saying:
Selected filters
Filter
Updating list...
15 - 20 of 245 reviews
Reviewed 9 June 2022

This place should be torn down. It should not be available on any website. It was scary. People were going through cars in the parking lot at midnight, little kids were running around, odd characters lived in the hotel. No coffee or any breakfast. We were afraid to even leave our car. There are big signs in the parking lot that say "Do not leave any valuables in your car." People were smoking marijuana in the rooms. Dark dimly lit hallways. Booking.com took my money and ran -- we left after 20 minutes and so far I am being told I will not get a refund.

Room tip: STAY AWAY. dangerous place
Date of stay: June 2022
    • Location
    • Cleanliness
    • Service
Thank JCole76VF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this reviewResponded 9 June 2022

Dear JCole76VF,

It wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. However, we can assure you that what you experienced is not acceptable by our standards. We will be taking proper action as we are committed to providing every guest with a wonderful experience.
We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2022 via mobile

This hotel doesn’t deserve a 2 star rating. 1 star is more appropriate.

There is a very strong l cigarettes smell at the lobby. It’s like entering a cheap motel. Guests are allowed to smoke right at the entrance. There are cigarettes butts everywhere. The cigarettes smell will follow you all the way to your room. Smoking appears to be allowed in the building because the smell is incredibly strong. Even the blankets smell like cigarettes.

The “equipped kitchen” advertisement is a blatant lie. The cupboards and drawers are empty. You will have to request kitchen items, even a coffee maker. And when you call the front desk, they never answer the phone. Ever.

The “breakfast” consists of a terrible generic tiny muffin that tastes horrible. That’s all you’ll get. No juice, no coffee. Not even water.

The room was clean, but the cigarettes smell was terrible even though it was a “smoke free” room and floor. The bath tub desperately needs to be replaced. It was shipped all over. The chair also needs to be replaced as it has zero bottom support.

The staff was ok. They just don’t seem to care to ever pick up the phone.

Date of stay: May 2022
Trip type: Travelled with family
Thank paris7002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this reviewResponded 25 May 2022

Dear paris7002,

First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Also, your comments about grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2022

My apartment burnt down and we have been staying here off and on the past few months Jayson and his team here are extremely accommodating and help me out with all my needs. The building is clean and if you need things they do their best to get it for you. Would recommend this hotel to anyone staying long term

Date of stay: February 2022
    • Location
    • Sleep Quality
    • Service
Thank jamesmI1513UW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2022 via mobile

Older property needs updating but was clean and comfortable. Was only there for one night but no major issues. There are guest that don’t comply with the min smoking policy but the hotel does have notices in rooms and front desk did express that this is a non smoking facility

Date of stay: January 2022
Trip type: Travelled solo
Thank K1520TTjulieo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this reviewResponded 30 January 2022

Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our immaculate accommodations. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2021 via mobile

Horrible place; Unfriendly; Filthy and Stench-filled hallways; outdated in so many ways; worn-torn towels/washcloths; coffee pots empty before 9am and never refilled; nothing but stale granola bars… simply awful…. If my photos had ‘Odorama’ with them, you’d get the Full Picture!

Date of stay: October 2021
Trip type: Travelled with friends
Thank JohnHbgPA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this reviewResponded 1 November 2021

On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews