The studio with kitchenette came fully equipped with everything one might need which was a pleasant surprise. Pool was nice and warm which I loved. The breakfast provided was truly horrible and unfortunate with barely any variety and over or underdone food. That was the only disappointing part of my stay. I would recommend however plan for other breakfast arrangements.
Thank you very much for your feedback on your stay. While we are glad that accommodations in the room and around the hotel were up to satisfaction, that breakfast fell short in variety. I will certainly relay this feedback to my team to see how improvements can be made. We hope we have the opportunity to serve you again in the near future.
Staff at front desk was super friendly and accommodating . Rooms were super clean and hotel is immaculate . Close to everything ! Would stay again in future !
Thank you so much for your feedback! We're so happy to hear that your experienced was a positive one and that we have earned your loyalty by means of friendliness, cleanliness, and convenience.
This hotel is advertised as pet friendly, unfortunately, this does not mean cat friendly. I was informed by the General Manager that my reservation for an additional night's stay would be cancelled due to me bringing my cat. Luckily for me the work being done in my home was completed on time otherwise this would have been an issue for me and my family. No where in the policy does it specify that they mean dogs only. What's so hard about being clear and concise? This policy needs to be updated immediately!!
Thank you for your feedback. I do apologize that this has inconvenienced your stay and will certainly relay your feedback to the team to see if further clarity can be implemented to prevent further confusion.
We had a great night sleep, the bed was very comfortable. The room was clean and the kitchen was well equiped. Reasonably priced and good proximity to Villanova.
Thank you for your feedback on your stay! We're so glad you enjoyed your visit and the convenience of the location to Villanova. We hope to serve you again!
The pool was brown on the bottom, not painted brown but had been cleaned in so long it was brown. Yuck! The hot tub also would not bubble. Honestly it made me question how clean the whole hotel was.
Thank you for your feedback. We sincerely apologize that the cleanliness of the pool was not up to standards during your visit and I assure you our maintenance team has been advised of this issue. Thank you for bringing this to our attention, as cleanliness is truly the bedrock of a good hotel.
