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marydimitrakis0
Monroe, New Jersey

Excellent hotel

5.0 of 5 bubblesReviewed 9 Jun 2024
Staff at front desk was super friendly and accommodating . Rooms were super clean and hotel is immaculate . Close to everything ! Would stay again in future !
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review
Responded 13 Jun 2024
Thank you so much for your feedback! We're so happy to hear that your experienced was a positive one and that we have earned your loyalty by means of friendliness, cleanliness, and convenience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,332)
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All reviews pool table full kitchen across the street free breakfast kop mall great stay convenient location bed was comfortable yogurt clean hotel the room was nice valley forge fitness center kitchenette king highway philadelphia
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12 - 17 of 1,332 reviews
Reviewed 3 June 2024

This hotel is advertised as pet friendly, unfortunately, this does not mean cat friendly. I was informed by the General Manager that my reservation for an additional night's stay would be cancelled due to me bringing my cat. Luckily for me the work being done in my home was completed on time otherwise this would have been an issue for me and my family. No where in the policy does it specify that they mean dogs only. What's so hard about being clear and concise? This policy needs to be updated immediately!!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank christinajohnson255
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 13 June 2024

Thank you for your feedback. I do apologize that this has inconvenienced your stay and will certainly relay your feedback to the team to see if further clarity can be implemented to prevent further confusion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2024

We had a great night sleep, the bed was very comfortable. The room was clean and the kitchen was well equiped. Reasonably priced and good proximity to Villanova.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank O2298FOlisac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 25 May 2024

Thank you for your feedback on your stay! We're so glad you enjoyed your visit and the convenience of the location to Villanova. We hope to serve you again!

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Reviewed 15 May 2024

The pool was brown on the bottom, not painted brown but had been cleaned in so long it was brown. Yuck! The hot tub also would not bubble. Honestly it made me question how clean the whole hotel was.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank lisanbruner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 25 May 2024

Thank you for your feedback. We sincerely apologize that the cleanliness of the pool was not up to standards during your visit and I assure you our maintenance team has been advised of this issue. Thank you for bringing this to our attention, as cleanliness is truly the bedrock of a good hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2024

We spent 2 nights at Hyatt House in May. The hotel, as previously stated by others, is centrally located in the heart of KOP. The convenience, together with the amenities of pool, fitness center, conference rooms, bar, lounge make this hotel an attractive option.
However, one major flaw undermines all the great perks Hyatt House KOP seeks to offer-the unending traffic noise.
The hotel sits merely a few feet away from the guardrails of I-76. Our room (402) has a direct view into the multi lane highway that is traveled by numerous vehicles at all hours of the day. The oversight of not installing sound-dampening or soundproofing windows at construction is apparent, especially at night when weary travelers are trying to sleep in quiet peace. The speeding sounds of tractor-trailers can even be heard in the hallways and interior areas of the building. We were resorted to using sound machines to muffle the sounds of speeding vehicles in hopes to catching a few hours of rest.
Overall, the hotel is clean, the staff is responsive, the included breakfast is satisfactory and the location to shops and restaurants is unmatched. But unless you end up in a few handful of rooms that have enough distance away from the highway, expect to be hearing continuous sounds of highway traffic at all hours of the day.
Truly hope for some reinvestment from Hyatt with some better soundproofing windows at this otherwise wonderful hotel.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Derek c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 25 May 2024

Thank you for your feedback. While I am glad that our team and amenities were up to satisfaction, I sincerely apologize that the noise from the highway disturbed your rest and relaxation. I do recommend for our more sensitive sleepers the option of requesting a room away from the highway prior to arrival. The front desk is very prompt in responding to these requests and tries to accommodate all that they can. We hope you consider staying with us again with this in mind.

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Reviewed 11 May 2024

It’s not cleaned properly or thoroughly. I found clumps of brunette hair on the shower wall. The sheets are stained from old stains and could be replaced. Stains on the bed skirts. Dust around corners of bed. Dirty elevators. Fingerprint smears on everything. Just dirty.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Traveler1989281989
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 25 May 2024

Thank you for your feedback on your stay. I am extremely disheartened to see that your stay was not a positive one, especially in regards to cleanliness. These are statements and comments we take quite seriously and I will be sure to relay this to my housekeeping team for improvement in the future. I sincerely appreciate you for bringing this to our attention.

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