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Traveler1989281989

If you like dirty, it’s for you.

1.0 of 5 bubblesReviewed 10 May 2024
It’s not cleaned properly or thoroughly. I found clumps of brunette hair on the shower wall. The sheets are stained from old stains and could be replaced. Stains on the bed skirts. Dust around corners of bed. Dirty elevators. Fingerprint smears on everything. Just dirty.
Date of stay: May 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review
Responded 24 May 2024
Thank you for your feedback on your stay. I am extremely disheartened to see that your stay was not a positive one, especially in regards to cleanliness. These are statements and comments we take quite seriously and I will be sure to relay this to my housekeeping team for improvement in the future. I sincerely appreciate you for bringing this to our attention.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,333)
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    18 - 23 of 1,333 reviews
    Reviewed 8 May 2024

    The hotel was in a convenient location. The staff was extremely friendly. The room were clean and the bed and pillows comfortable.

    Date of stay: May 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hyatt Hotels
    Thank kathyfaubel
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 25 May 2024

    Thank you so much for your feedback on your stay! We're glad that our team was able to give you a warm welcome to our hotel! We hope to see you again in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 May 2024

    My kids live in the King of Prussia area, so my preferred Four Seasons Hotel or the Rittenhouse are too far away for a quick trip.... Hyatt House looked like the best of the bunch in that area. I was pleasantly surprised , the sheets were nice and the bed was comfortable and the pillows weren't bad .... I pulled away the night stand to use a plug and it was flithy dirty ... that's something in my mind that they can fix.. the kitchen even though we didn't use it was nice and clean .. My feet never touched the carpet or floor after seeing that dirt . Staff was warm and friendly , breakfast was offered but looked un appealing ...Would consider staying there again unless I could find a nicer hotel in that area ...PS I am a "princess " and travel the world for the nicest hotels ...just so you understand the reviewer and their experiences ..Still all in all "not bad ."

    Date of stay: May 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Susan B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 25 May 2024

    Thank you for your feedback on your stay. We sincerely appreciate your feedback on your visit, both the good and the bad. I assure you that this feedback has been shared, especially those in regards to cleanliness, and improvements will absolutely be made. We hope that we have the opportunity to serve you again to try and impress you.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 May 2024

    Overall the hotel was clean and welcoming. My only two compliments would be that the breakfast was exceptional and the shower was amazing! The room was ok. Our bathroom door would not shut, not even if you tried forcing it. The bed was extremely uncomfortable; it was as if someone had raised the foot side of the bed so as to give us a head rush. I barely slept and woke with a migraine due to the angle of the bed. We frequent this area for my daughter's volleyball league and I would not stay here again.

    Date of stay: April 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hyatt Hotels
    Thank rjhwh98
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 25 May 2024

    Thank you for your feedback on your stay. I apologize that your stay was not a positive one and that the state of the room and its amenities deterred you from a future visit. I assure that we will take this feedback quite seriously and will relay to the team for improvement. For any further inquiries or concerns, please do not hesitate to reach out to us directly on property.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 April 2024

    The double queen room is as basic as it can be. Nothing extraordinary about it. For the price, it isn't as worth the value as a Marriott or Hilton property.

    Date of stay: April 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hyatt Hotels
    Thank c00lguy96
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 25 May 2024

    Thank you for your feedback. I am sorry to see that you felt your stay was not worth the value of the rate that you paid. Should you have additional feedback, please do not hesitate to reach out to us on property.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 April 2024

    I was pretty bummed out as I usually love Hyatt hotels and I work for a big well-known fortune 500 company and travel every other week. However, this specific stay said otherwise. I stayed here night one and didn't realize it was bug bites until the following evening thinking this was a me (acne) problem when it indeed was not as they were itchy. When I had come to tell the front desk, they did not have the best customer service as they didn't believe me or offer me anything as I had bites all over my limbs and neck. I am not looking for a handout but the part where they don't believe me has me very turned off and not recommending Hyatt to anyone again. I even went to the doctor to get a proper diagnosis of the bites on my body. Please do better for future customers.

    Date of stay: April 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hyatt Hotels
    Thank AngieDbuisnesstrip
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 30 April 2024

    Thank you for taking the time to fill out this survey. I sincerely apologize that your experience on property was a negative one and that the responsiveness to this felt minimal. As we have tested negative for the bugs in question, it does not appear that this unfortunate circumstance originated at our property. For further feedback and discussion, please do not hesitate to reach out to the property directly to continue discussing this matter with management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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