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Robert B
Philadelphia, Pennsylvania

great place to stay

5.0 of 5 bubblesReviewed 2 Jan 2023
The place was clean well ran and peaceful. The rooms were nice. We were upgraded so we had two separate rooms with 2 TVs. A bed room along along with a sitting area and Kitchen. A complete kitchen even had an ice maker in the freezer. The pool along with the hot tub was well kept. They had towels and chairs to sit on and the temperature was very comfortable in the pool area. The fitness room was a good size for a hotel. The staff was pleasant and very helpful which added to an overall good experience. I was surprised by how good the breakfast was and how they kept it well-supplied. It is centrally located to all the shopping and restaurants even a theater and other things you can do. I really enjoyed this hotel. I recommend this hotel I would go back there for sure.
Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review
Responded 19 Jan 2023
Thank you so much for your positive feedback at our hotel! It truly means a lot to hear when we are doing things right, so we can continue doing them. We are so glad you were able to enjoy your stay with us and hope this means you will be returning with us in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,332)
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All reviews pool table full kitchen across the street free breakfast kop mall great stay convenient location bed was comfortable yogurt clean hotel the room was nice valley forge fitness center kitchenette king highway philadelphia
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Reviewed 31 December 2022

Stayed in a studio double.

Pros:
- The location was amazing and can’t be beat. The hotel is literally across the street from the mall and within a 5-10 minute drive to any place you would need to go.
- Great restaurant options.
- It is also about a 5 minute drive to Valley Forge National Park, which was a great hike or drive (there is a free self-guided driving tour, which is about a 10-15 minute drive).
-The room was clean and spacious

Cons:
- The breakfast choices were pretty standard but the fruit in the fresh fruit bowl were spoiled. I tried one piece each of the melons and pineapple and all of them were spoiled. I didn’t eat the hotel breakfast after the first day so maybe they had an off day?
- The toilet was running on and off for the three days and two nights that we stayed. Sounded like the seal needed to be replaced.
- On our second night, the freezer was making loud noises for about an hour. Almost like the ice maker was on but when I checked, it wasn’t.

To be fair, I didn’t complain about either issue while I was there because we didn’t feel like switching rooms or waiting for a handy person.

Overall, the positives of the hotel far outweighed the negatives and I wouldn’t hesitate to stay here again.

Date of stay: December 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Stanley T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 3 January 2023

Thank you for your feedback! While I am happy that the positives outweigh the negatives and that you are planning on returning to our property when in the area to take advantage of the location, I will be sure to vocalize the issues you experienced during your stay. We wish you safe travels and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2022

Welcomed my wife and myself as if we were regular guests. Very professional, well trained staff, and friendly. It is hard to find good help these days, but Hyatt House found some way to do it. Very happy with the stay, the staff, the breakfast and the location.

Date of stay: December 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank davidzbarnes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 3 January 2023

Thank you for your feedback on your stay, as it is wonderful to hear you enjoyed your time with us. It is always our goal to familiarize ourselves with our guests so they become and feel like regulars. We hope to see you again when you return to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2022

Location very convenient, close to the highway and to main points of interest in KOP. The staff was friendly and very responsive. Breakfast was good with fresh fruits. I recommend this hotel in King of Prussia.

Date of stay: December 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank sorayabenc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 22 December 2022

Thank you so much for your feedback! We are so glad that between our staff's helpfulness and our prime location in King of Prussia, that you were able to enjoy your stay with us. We look forward to hopefully seeing you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2022

I've stayed in this hotel for a month and must say that it is one of the best hotels that I've ever stayed at. Room is cleaned every day, there are pool and gym available for guests. The only downside I'd say is having a paid laundry room, but other than that this hotel is great.

Date of stay: November 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank shatapantsulaya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 22 December 2022

Thank you so much for your positive review! It is always our goal to deliver the highest levels of service for our guests, especially those who we have the pleasure of serving for an extended period of time. We are grateful for your loyalty and wish you safe travlels.

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Reviewed 27 November 2022

Not what I expected from Hyatt!! Room was bland and a bit dusty. Room was left undone on 2 occasions. Staff was a not as friendly as one would have expected although they were not rude.
Breakfast lacked choices for those who were gluten intolerant or preferred something other than pork.

Date of stay: November 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank darlenehouston
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 30 November 2022

Thank you for your feedback! We are so sorry to hear that you were underwhelmed by your experience, as it is always our goal to deliver above and beyond experiences for our guests. Please know that your comments will be addressed and we will strive to be better.

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