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Kelly B
Cheshire, United Kingdom

Could be fantastic if breakfast service was improved

4.0 of 5 bubblesReviewed 26 Apr 2024via mobile
Stayed at this hotel whilst travelling for business. Nice hotel. Bedrooms are quite large, clean and well equipped. I used the gym whilst there. Basic but enough to do a simple workout. Bonus is its open 24 hours. Location of the hotel is good. Lots of restaurants and shops about 5-10 min walk away (across a busy road mind). Easy to get ubers to and from hotel. Staff on reception are really friendly and helpful.

The only downside is the service is painfully slow for breakfast. When you are having to eat breakfast before heading to the office, the length of time it takes to get served and the food to be prepared is a real inconvenience. There was just 1 member of staff on the 3 days i stayed. Simply not enough for the size of the hotel. You have to allow an hour for breakfast which i have never experienced before when travelling for business. The hotel had a large number of business travellers when i stayed and i overheard quite a few comments from other guests about the breakfast delays. They have coffee, juice and water on the bar but we got told off by the lady for helping ourselves (we had been sat for 15 mins at this point with no menus or drinks). The food when it finally arrives is excellent.If they could improve the breakfast service, this would be an all round great hotel.
Date of stay: April 2024
Room Tip: Allow plenty of time for breakfast (at least an hour).
Trip type: Travelled on business
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Nick M, General Manager at Sheraton Valley Forge King Of Prussia, responded to this review
Responded 27 Apr 2024
Kelly,

Thank you for the feedback regarding our hotel and breakfast restaurant. I wanted to let you know we take this feedback seriously and are working on improving the guest experience. I hope we have a chance to see you again so we can show you the improvements were making.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 April 2024

Tyrone was the best! He greeted me and engaged in a lovely conversation. He helped me get a ride arranged to the airport. Sheraton Valley Forge is an excellent place to stay for business meetings. I travel into KOP and will always recommend this place

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick M, General Manager at Sheraton Valley Forge King Of Prussia, responded to this reviewResponded 25 April 2024

Thanks for the great review of the hotel and Tyrone specifically. We're thrilled to hear you enjoyed yourself and we can't wait to see you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2024

I was an attendee for the Delta Prayer Breakfast on Saturday 4/20 and I stayed overnight on 4/19 in room 422. I was not pleased with the cleanliness of the hotel. The Haverford Room where my organization was allowed to store items for the breakfast had black linen that was soiled , had crumbs and a hair on it. All 4 of them. The cream linen on the round tables were badly wrinkled. Wrinkles were everywhere in the hotel. I noticed on the tables during the breakfast, some of the napkins were nicely folded but badly wrinkled. It was too many and too late to ask for them to be replaced. My room had a fridge that had build-up of spills in crevices that was noticeable . I asked for it to be cleaned and the man from housekeeping (who was very kind and responsive) scrubbed as hard as he could and could not get it out. When it's not crude from your own food, you don't want to put your food next to it. When my roommate went to the front desk to ask for the fridge to be replaced, she was given a rude reply, "I'm not switching out that refrigerator unless it is broken!" The maintenance man named Dennis , was more kind and hospitable. He searched and found a fridge that was not being used and in better condition and changed it out. He didn't have to do it, but he wanted to help us feel better about our Sheraton experience. He and the housekeeping gentleman saved this review from being terrible. I am only giving it 5 stars because I want Mr. Dennis to get his $10. He deserves more.

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cherie D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick M, General Manager at Sheraton Valley Forge King Of Prussia, responded to this reviewResponded 23 April 2024

Cheried841,

Thank you for the honest feedback. We use reviews like this to improve the guest experience. I hope we have a chance to see you again and show you the improvements we've made.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024

This hotel is our go to in the area. Carmen especially is always amazing and incredibly helpful! The rooms are comfortable and the gym is good.

Date of stay: April 2024
Trip type: Travelled with family
Thank Matt R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick M, General Manager at Sheraton Valley Forge King Of Prussia, responded to this reviewResponded 22 April 2024

Thank you for the great review and kind words about Carmen. We look forward to seeing you back with us again soon.

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Reviewed 22 April 2024

The rooms are the cleanest and classeses I've ever seen. The front desk clerk carman is the nicest and professional person. Thanks for lovely stay.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sharon B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick M, General Manager at Sheraton Valley Forge King Of Prussia, responded to this reviewResponded 22 April 2024

Sharonb,

We appreciate the 5 star review. Carmen is a gem and we thank you for recognizing her.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024

Carmen at the reception was very helpful and welcoming. It’s the best place I have found in this area, with not many decent hotel choices.

Date of stay: April 2024
Trip type: Travelled on business
Thank Nina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick M, General Manager at Sheraton Valley Forge King Of Prussia, responded to this reviewResponded 22 April 2024

Thanks for the great review. I hope we get the chance to host you again when you're back in the Valley Forge/KOP area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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