I experienced the WORST Customer Service ever in my life!! HORRIBLE. Front desk is incompetent, uppity, useless. Asked for manager due to the fact I dealt with three different people, no one had a clue. All I wanted was a hotel room?? I was told by "supervisor" that the manager was not there, leaves every day at 4:00 PM. And that women was the supervisor. I just got kicked to a global reservation line 3 times, each time wait was over 30 minutes. Called back...no one cared. They just throw you the reservation line in some other country. Called front desk...they do not give a ****. Thumbs down to hotel and it's front desk staff!!

We are Marriott Platinum members and this is not up to par. No housekeeping services for second night stay. The king room was booked for 3 with college student staying on pullout but no linens in room so we had to call and wait for it to come then they didn't even bring a pillow. No housekeeping after day 1 so I had to call and ask for 3 towels and they brought 2. It may seem petty but Marriotts do not tend to operate at this level and honestly I was disappointed. We visit our daughter at college a few times a year and I think we'll head back to the Philadelphia Marriott next time. It was very convenient to highway, Valley Forge and KOP mall but the room experience was subpar however the bed was nice but the ventilation was loud thankfully I wear ear plugs to bed due to snoring spouse!

We stayed at this resort this past weekend as we had a lacrosse tournament nearby. The hotel is new and attractive, but carpet on our floor (5th) and our room were very soiled and dirty. The rest of the resort seemed clean. I'm assuming due to covid they have reduced cleaning staff, but it didn't look good. Staff we encountered were all nice. Also no food but a vending machine on-site. Bar was also not open on a Saturday night.