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“Worse experience - worse manager on duty.”

Legal Sea Foods - King of Prussia
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2
Tue, 23/07
20:00
Price range: $33 - $83
Cuisines: American, Seafood
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Restaurant details
Good for: Bar Scene
Dining options: Lunch, After-hours, Dinner, Private Dining, Reservations
Dining style: Casual Dining
Cross street: Mall Blvd
Description: Legal Sea Foods is a Philly favorite. Come for the seafood and stay to shop. Our restaurant is located in the Main Line at the King of Prussia Mall, which is situated just 15 minutes northwest of Philadelphia. Surrounded by hotels and near both the Valley Forge Convention Center and Valley Forge National Historic Site, we are at a mall entrance on the upper level of the Court, easily identified by the gilded fish out front. Guests get reeled in by our buzz-worthy lounge and comfortable dining room. Half-shell hedonists may sit at our 10-seat horse-shoe shaped oyster bar where slurping is encouraged. Or for those on the go, our adjacent take-out counter casts a wide net.
Reviewed 12 June 2024

We would like to provide feedback on the service this evening was so surprisingly slow even for a Saturday night.

The server, Dillon, was doing their best and apparently they shared that they were double booked their serving area as well which added to the slowness.

Normally we understand this level even for service as Dilon repeatedly apologized for our entree arriving over an hour later, and alcohol beverage also arriving as I was paying for the check and had to take our food to go as the mall had closed. My mom’s meal came over an hour later that she wound up just eating the rolls and taking it to go without being able to eat her entree.

I walked up to the manager upon leaving who did not even apologize nor showed any care with his smirk.
They went on to explain that he was inundated by numerous reservations that names and complained to my party and I that the numbers of people who called to complain.
Normally a great or even good manager would apologize and ask what could they have done better for the next time (if there is even a next time).
Considering the numbers of restaurants in this area, how sad and disappointing of customer service for the price of the food to have at least no semblance of care from this so called manager standing by the front. Not once did they come around the tables as the other guests also had late entrees.

If anything, and your corporation cares about building a customer base for your restaurants, please ensure proper training to
The staff especially the managers who are supposed to exemplify for others and the server showed more maturity over the clearly unhappy and unprofessional “manager”.
You will continue to lose customers.

Date of visit: February 2024
    • Value
    • Atmosphere
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    • Food
Thank ACQ006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (595)
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1 - 5 of 595 reviews

Reviewed 9 June 2024

I have been going to Legal Seafood since the flagship opened in Boston. I never look at the menu because I always get the Lobster Roll. The lobster roll consisted of about 8 small claws and no tail meat. It was terrible and overpriced. I will never eat a legal seafood again.

Date of visit: June 2024
Thank Beth T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Legal Sea Foods, Other at Legal Sea Foods - King of Prussia, responded to this reviewResponded 12 June 2024

Dear Beth,

Thank you very much for writing. I sincerely apologize that your visit did not meet expectations. We pride ourselves on our high level of service and food quality, and we are truly sorry that they were not up to par for your experience. If you would like to discuss further, please contact me at (610)265-5566.

Best,
Jessica Harrelson
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2024 via mobile

The best part of the meal was the service and bread. Food was mediocre at best. We both had fish that was very dry, no sauce. The asparagus was huge and very woody.

Date of visit: January 2024
Thank Pete1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2023

Always great soups and salads at the bar. Good service. Known company serving a very good meal in a friendly manner

Date of visit: September 2023
    • Value
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    • Food
Thank steve h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2023

How bad could it get! Trout sent back because it was dry from being overcooked. While the server contended that the replacement trout was fresh, it was very fishy in flavor which says it was not recently caught. The scallops were dry. Perhaps no fish at Legal Seafood on a Monday Server was very nice. Nicely decorated

Date of visit: September 2023
    • Value
    • Atmosphere
    • Service
    • Food
1  Thank The3ofus60614
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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