Name: A good experience at the edge of a great mall.
Item: Fairfield Inn Philadelphia Valley Forge/King of Prussia
Rating: 4
Author: Bryce S

19 - 24 of 226 reviews

Saintaugiedoggie

Saint Augustine Beach, Florida

14163

Reviewed 18 June 2021

Second time here and it was convenient and pleasant

This was my second stay as I was visiting from Florida and had several friends in the area. I stayed here six years ago and it was pleasant then and pleasant now. I am sad to see some of the negative reviews as I did not have a negative experience at all. My room was clean and the bed extremely comfortable. As an exhausted traveler and Marriott Rewards member I was given a late checkout and realized upon checking out I couldn't find the key fob to my rental car. Liz at the desk phoned up to my room and Liz in housekeeping located the fob and brought it down to the lobby. Go Team Liz! I didn't take advantage of the breakfast but in my travels I have experienced the majority of the 'Grab and Go" type breakfasts have replaced the buffets due to Covid. I had absolutely no negative issues with this hotel and will stay there the next time I am in the area.

Date of stay: June 2021

Ask Saintaugiedoggie about Fairfield Inn Philadelphia Valley Forge/King of Prussia

1 Thank Saintaugiedoggie

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Saintaugiedoggie,

Thank you for the kind words! I am happy to hear that team Liz was able to help! We hope that you will stay with us again soon.

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0wardaddy0

Edgewater, Maryland

Reviewed 12 April 2021 via mobile

The Worst Stay in a Long While

First of all, this place hasn’t been touched since the 90’s. Brown carpet and bright yellow paint awaits you as you walk in. All night kids ran up and down the hallway knocking on doors. Just after midnight; a ball hit my sliding door waking up all of us. Then, after getting back to sleep, at 9:10am housekeeping slams on the door and enters the unit. This is the worst place ever. Run, do not walk from this sh** hole.

Date of stay: April 2021

Ask 0wardaddy0 about Fairfield Inn Philadelphia Valley Forge/King of Prussia

Thank 0wardaddy0

0wasdaddy0,

Thank you for the feedback, the hotel has been recently updated, I am not sure what you are referring to in regards to the hotel not be renovated since the 90's. We do not have paint on our walls, we have wall paper which is a gold color. If you would like to discuss your stay further please contact the General Manger directly at 610-337-0700.

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fry213

Pittsburgh, Pennsylvania

155

Reviewed 29 March 2021 via mobile

Very noisy hotel Staff indifferent to guests

Would not stay here again. Staff indifferent online room requests not honored. Not welcomed in lobby or thanked for stay. Hotel hallways very noisy. Noise all night long, unable to get a good nights sleep. Ceiling in bathroom with multiple water stains. Coffee empty multiple trips in morning. Poor options for breakfast. Other chains have come up with ways to offer a balanced quick grab breakfast during a pandemic.

Date of stay: March 2021

Ask fry213 about Fairfield Inn Philadelphia Valley Forge/King of Prussia

Thank fry213

fry213,

Thank you for the email. I apologize that your stay was not an enjoyable one.

Unfortunately ,due to CDC guidelines a since we are in Montgomery county we are limited in the options we can offer
For breakfast. As for the other issues that happened during your stay I will address with the team so we do not have this issues occur again.

Thank you for staying with us and stay safe.

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Rarelygetvacation

Philadelphia, Pennsylvania

6838

Reviewed 8 March 2021 via mobile

Sent us to crowne plaza - AGAIN!

We booked Fairfield a couple weeks ago, and upon check-in, they told us they were overbooked and sent us next-door to the Crowne Plaza. We figured it was a fluke.
So stupid us - we booked here again! We called 3 days prior to checkin to specify we do NOT want to go to crowne plaza! We were assured it wouldn’t happen.
Surprise!
So there we are at check in and they send us to the Crowne Plaza! 2 families came in and were sent to crowne plaza despite reserving Fairfield . Someone said that the two hotels have an operation going where the Marriott Fairfield overbooks, Blames it on Covid, and sends guests to crowne plaza.
If we wanted to stay at the Crowne Plaza, we would’ve booked it!
Never again at either property!

Date of stay: March 2021

Ask Rarelygetvacation about Fairfield Inn Philadelphia Valley Forge/King of Prussia

1 Thank Rarelygetvacation

Rarelygetvacation,

Thank you for the feedback, I am sorry that you were not able to stay at the Fairfield King of Prussia. We are doing our best to accommodate all of our guests during these uncertain times. Please contact me directly on your next visit to King of Prussia and I will ensure that you have a stay at the Fairfield King of Prussia.

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Anna-Lettenberger

Glen Ellyn, Illinois

115

Reviewed 1 March 2021

Average accommodations, great staff!

We stayed here for 2 nights for doctor's appointments to Shriners in Philly and decided to stay out of the downtown area for free parking. The location was excellent...right next to King of Prussia Mall with many dining options and close to the highway...about 15 miles (30-45 min drive) west of the city. The front desk staff was amazing...super friendly and very helpful. Hot breakfast was not being served due to COVID-19, but there was always hot coffee (staff would make fresh pot if it was empty), and breakfast bars and pre-packaged sandwiches replaced the hot breakfast.
We picked this hotel as it stated that the rooms had been recently renovated, but while the lobby seemed new, the other parts of the hotel were pretty average and run down. The elevator was very dirty with old gum and stains on the floor. The room itself was average...nothing special....relatively clean and mattress was super comfortable, but did NOT feel new and was very average.
I wish I had checked Trip Advisor before booking this because SpringHill Suites in King of Prussia received far better reviews for another Marriot in this locaton...will check that out next time.

Date of stay: February 2021

Ask Anna-Lettenberger about Fairfield Inn Philadelphia Valley Forge/King of Prussia

Thank Anna-Lettenberger

Anna-Lettenberger,
We appreciate the feedback you have provided. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Fairfield Inn Philadelphia Valley Forge/King of Prussia, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

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