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IheartNY11

HORRIBLE CUSTOMER SERVICE

1.0 of 5 bubblesReviewed 15 Apr 2023
Horrible. Some rude lady called me from the hotel at 10pm to tell me they were canceling my reservation for that night supposedly because the bank declined the charge (which is a lie because I checked with the bank) and because it was past 9pm. I asked if I could just make a new reservation and she said no because they were fully booked. The hotel cancels your reservation if you don’t check in by 9pm? So ridiculous. What if I was coming in on a late flight? I read all the fine print on my confirmation email and nowhere did it say anything like that. Left me scrambling (ar 10pm) to find somewhere to stay for the night. HORRIBLE
Date of stay: April 2023
Trip type: Travelled as a couple
1.0 of 5 bubblesService
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    Reviews (216)
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    All reviews chicken pot pie king of prussia mall cheesecake factory room was clean walk in shower recent stay excellent stay convenient location shower head house keeping minute drive checking in very nice hotel skinnylicious philadelphia kop
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    20 - 25 of 216 reviews
    Reviewed 23 March 2023 via mobile

    I stayed here two nights with my mom and grandma. We went to South Philly to meet grandmas friend. It was a lot of fun. We walked around and went to dinner at Cheesecake Factory. I got the Skinnylicious chicken pot pie and it was delicious!
    We found where grandma grew up and it was a fun time!

    Room tip: The sidewalks are uneven!
    Date of stay: April 2022
    Trip type: Travelled with family
    Thank CampGirl2
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 16 February 2023 via mobile

    My colleagues and I spent the last 11 nights here and it felt like a home from home. Lovely clean comfortable hotel but what makes it is the hotel staff. Every team member was amazing, friendly and helpful. In particular an enormous thank you to Kim head of sales, Brook at reception and Shannon head of house keeping.

    I look forward to returning to meet what now feels like old friends.

    Date of stay: February 2023
    Trip type: Travelled on business
    Thank Nomad43160264249
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 January 2023

    This annual family trip was fine at the Hampton Inn. Room was clean and bed was comfortable. Staff is friendly. Breakfast was good. Only negative, as you can get at any hotel, was some highway sound. Overall, we would come back here again next year.

    Date of stay: December 2022
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hampton
    Thank Edward M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 December 2022

    Check in was slow, the parking lot was dark but the room was quiet and comfortable. The room smelled very clean but there was trash in the common areas. Overall my stay was okay. If the price was right I would consider staying here again.

    Date of stay: November 2022
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank KB231blue
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michelle Coviello, General Manager at Hampton Inn Philadelphia/king Of Prussia (valley Forge), responded to this reviewResponded 6 December 2022

    Dear KB231blue,

    Thank you for taking the time to review your most recent stay with us. We are so glad to hear that your room was "quiet and comfortable." We appreciate your feedback and we will use it to make sure our guests continue to have a memorable experience when they stay with us!

    Thank you again and we hope to see you if your travels bring you back to the King of Prussia area!

    Sincerely,

    Michelle Coviello
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 October 2022 via mobile

    Best bathroom ever. Walk in shower. Pull out shelves. And a night light! And the staff gave us all the information we needed to take the train to Philly. (5 minute drive to the Wayne station, which is on the National Register of Historic Places. 45 minute train ride. And the train was clean and comfortable.). Lovely part of PA too.

    Date of stay: October 2022
    Trip type: Travelled as a couple
    Thank Mary L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Michelle Coviello, General Manager at Hampton Inn Philadelphia/king Of Prussia (valley Forge), responded to this reviewResponded 7 December 2022

    Dear Mary L,

    Thank you for taking the time to review your most recent stay with us. We are so happy to hear that you enjoyed the amenities in your room and that our team was able to assist you with sight-seeing the surrounding areas!

    Thank you again and we hope to see you in the future if your travels bring you back to the King of Prussia area!

    Sincerely,

    Michelle Coviello
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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