I've called the rewards department multiple times asking them to call me back to discuss the rewards program and have gotten absolutely no return phone calls
They could not care less about their customers. The more money I spend there the less rewards they give us.
Average place, clean, small bathroom, staff was nice, elevators were tricky as cleaning staff jammed them up several times a day. We were there for a multi-day event and stayed in the Stardust tower; 1/4 mile walk inside from tower to event center, casino, & food court. Lousy coffee at the Dunkin, very watered down, but was the only place to get coffee in the morning (coffee in room but we didn't try it as others were sleeping). Copper Whisk restaurant was only open on weekends; its breakfast buffet was OK, a bit pricey. Basically had to go off-site to get breakfast. Italian Marketplace for lunch had pizza, sandwiches, soup. We had pizza by the slice, nice variety, mostly thin crust, crispy when heated. There was an Asian restaurant, and a steakhouse open for dinner. Parking was free and easy. Area of town was on the high-end side; fast food wasn't abundant. Our fav place for lunch & dinner was the fantastic Fitzwater Station, about 20 minutes away. King of Prussia Mall was really nice, expensive stores like Tiffany, Tesla, Choo, Louboutin, etc. About a 45 minute drive into Philly. Visited the fabulous Art Museum, and interesting Mutter Museum.
Called hotel before booking was told pool and bar were open till 1am Friday midnight Saturday and 11pm SundaySo I booked for Sunday my surprise pool closes 8:00pm.Then I got to casino floor all machines are down to break up bills I asked for help only to get blown off by staff as in my time there wasn’t valued and then after 30min waiting in line for bill breakup at cashier. I sit on some slots to play and my machine stops working I push service button and waited 30min nicely and security guard passed bye I asked him nicely about how he can help me with situation he called in the radio to staff and I heard clearly staff member say well we are busy what they expect they gotta wait security guard said well you heard them and walked away afterwards waited another hour and lost my earning possibility in that particular slot ,then I go to my room #2324 and couldn’t sleep sink is about 4 or 5 feet away from the king size pipes were gushing and making noise the whole nite couldn’t sleep at all and was tired and stressed bye it was passed 3:30am felt so irritated didn’t bother to call it would have more stress honestly never again would go back and or recommend
This is a small casino. The location is great as it’s close to the mall and expo center. The rooms are large and beds comfortable. The pool is nice for kids but has limited hours on Friday and Saturday night as it becomes only 21 and older. The food court is limited in options and expensive. This casino would benefit from a store that includes basic supplies and pool attire such as swim shorts, sunscreen… the only option onsite is vending machines which are not well stocked so don’t forget anything. Luckily Walmart is only a few minutes away but it would be convenient to have these available. The staff are a bit unorganized. There are 2 main restaurants. The steakhouse which has good food and is listed as business casual but don’t worry, it is not adhered to. The copper whisk has breakfast which reminds me of the free breakfasts at holiday inn but this is not free and is considered buffet and around $18/person. The staff are very friendly and accommodating but the meal is not worth the price for a breakfast. Overall I rated this casino average. It was low key and nothing to write home about.
Decided to give this place another try, ever since Boyds took over its just not the same.
As usual bar is way under staffed (takes 15 minutes to get a drink) You will grow old waiting for them to come to you when on slot. Saturday's it seems there set to not pay out, Saw no hand pays, $100 bucks in penny or quarter machines seems to drain right out (cant ever give you a freakin cherry) we went with $300 each after my first two hundred I gave up and went to the bar, wife came over 10 minutes latter broke, so we just sat at bar for another round then left. 90 minutes total drive time to and home, in the casino less than a hour.
