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NolitatheBaker

Amazing staff, food and amenities!

5.0 of 5 bubblesReviewed 4 weeks ago
VILLA

We stayed for 6 nights in a Botanica villa. My request for a villa as close as possible to the beach was met, given that I hadn’t paid to upgrade to a Dunal villa. Next time though, I think I would, just because the sound of the surf and the ocean breezes are such a highlight. We still benefited though in the villa we were allocated. The quality of vills spec is great and I honestly love the semi industrial look of them.
The villas afford privacy, but the biggest risk one takes with staying here, as some other reviewers have noted, is that this is a venue that hosts events and as resident guests seeking tranquility, that can come as a surprise. There is definitely a cashed up bogan factor here - and it’s not even age specific. I don’t care if I sound like a snob. It’s more that people are generally becoming more selfish and inconsiderate at all ages now and just don’t care about the impact they have on anyone else. The staff do care though, and when one of our evenings was significantly impacted, staff really did try to help and compensate in order to ensure that we still felt valued. No place is perfect and gets everything right all the time, nor can they always anticipate every need or whim but staff at Elements, and their General Manager, Michael, absolutely demonstrated their professionalism and care in how well and quickly they responded to the concerns I raised. We will absolutely be returning to Elements just on this basis alone, because it’s actually pretty rare.

AZURE RESTAURANT & SUMMERSALT (adults only pool)

We dined 4 times during our stay at Azure (1 lunch and 3 dinners) and fell in love with the Crudo and Seafood Spaghetti (sauce is soooooo good you want to lick the plate😁) to the extent that we ordered this three times during our stay.
Nico is an absolute delight and gave us amazing service. We were so impressed by all staff, but he stood out because he took such genuine interest and care.

The adults only pool was a bit of an oasis, and though predictably busy on a Saturday afternoon, was otherwise chilled. The frozen margies are the best adult slushy ever and far too moreish!

SPA

Divine treatments and amazing staff. Our thanks to Sophie, Tiffany & Noriko for making this so special.

The direct beach access and walking trails on the property are also amazing. The Solar train is very sweet too.

We actually cancelled a holiday in Bali to stay at Elements instead, and I’m glad we did. Look, it’s rare for somewhere to tick every single box, and even at this price point, what you are getting is pretty damn amazing. Even super high end places can disappoint. In fact, I would say that from my experience, when I have spent more than $800-$1000 a night, I have generally not had expectations met and felt that the all inclusive type of resorts encourage gluttony! For me, it’s quality over quantity, and I’d rather have great food and drink at Elements than over drink and eat somewhere else.
Date of stay: August 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Romanta Pais, Other at Elements of Byron, responded to this review
Responded 2 weeks ago
Dear Guest,
Thank you for the amazing review - such kind words on our teams, its such a delight to read.
Our GM- Michael, leads by example and as such, follows through with our teams. We always aim to provide exceptional and personalized service, aiming to make things right when our guests give us valuable feedback.
We thank you again for choosing Elements of Byron and we hope to welcome you back in the future

Kind Regards,
Romanta Pais
Rooms Division Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 weeks ago

The front desk staff were lovely and accommodating, and the grounds, pool, and bungalows provided a wonderful retreat. However, be aware that some bungalows are right on the road, so it’s worth requesting a different location if possible. It would have been considerate to be informed in advance about the large group of 90 media staff staying at the same time, as their loud singing and yelling after 11:30 pm disrupted our sleep and their behavior dominated the poolside area. Additionally, we were surprised to learn at checkout that we couldn't use the pool while waiting for our flight. In our experience with other resorts, the amenities typically remain available until departure. This might be something to consider for future stays.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michael H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 2 weeks ago

Dear MIchael,
We thank you for your review. Our guests feedback is valuable to help us improve our services in the future.
We apologize for the disruption caused during your stay - our resort has a strict No Party Policy and our teams overnight endeavored to keep on top of this during their security checks. We are sorry that this impacted your stay and rest assured, this feedback has been passed through to the organizers of this group.
Our Resort facilities are open to all in-house guests until 11am departure time. We try to ensure the spaces are not over crowded and hence may need to restrict the use of facilities especially during peak season. We hope to welcome the opportunity to have you return to stay with us so we can turn around this experience.

Kind Regards,
Romanta Pais
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

A huge disappointment, as have been to the Restaurant many times before & always a lovely lunch, but the food was very Off today,
Salad half the size that it was normally
The pear in the salad wasn’t fresh.
We come for the pizza but totally a different pizza, uninteresting, The quality just wasn’t there at all,
Staff were fine & accommodating,
We won’t be back unfortunately as I don’t want to pay for second class food hear in the shire, I am a 43 year local.

Date of stay: September 2024
Trip type: Travelled with friends
Thank suhelag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 4 weeks ago

Dear Guest,
We are sorry to hear your experience was not as anticipated. Our Executive Chef takes pride in the food we offer - using our local produce to enhance the experience in Byron Bay
I have passed your feedback to our Chef to look into as a matter of urgency. We hope to welcome the opportunity to turn this around in the future.
Thank you again for your feedback

Kind Regards,
Romanta Pais
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2024

Excellent place to stay , went for Fathers Day weekend with my 10 year old son. Absolutely loved the place and location. Room service is excellent. Pools and facilities are excellent.
PS: Take an electric scooter and you will enjoy the place and the surroundings much better!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Arjun V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 4 weeks ago

Dear Guest,
Thank you for the amazing review. We are so pleased to read you had a wonderful Fathers' Day celebration at the resort.
We hope to welcome you and the family back for another getaway

Regards,
Romanta Pais
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2024 via mobile

Always the perfect staycation. Will be back. Thank you for the amazing, service, food and cocktails. Recommend adult pool bar the frozen coconut margaritas and do yourself a favour and sit by the fire at night. Stayed in botanical villa and highly recommend

Date of stay: August 2024
Trip type: Travelled with friends
Thank jeskaotto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 28 August 2024

Dear Guest
Thank you for the amazing 5* review. We are so glad you had a perfect getaway - that's what we pride ourselves on. We always endeavor to provide the best service and offering to our guests "home away from home" feeling.
We thank you for choosing Elements of Byron and look forward to welcoming you back in the future

Regards,
Romanta Pais
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2024

We stayed once before. It's a big resort with a good design. The large pools are very good if you like that sort of thing. The restaurant is so so- I could not face eating there more than once a stay, and walking distance is the North Byron Pub which is fine.

It's easy to get the train in and out of town and its an $11 Uber.

But... the villas are all 'prefabricated' and elevated and it's hard to get around that feel. The beach area along Belongil creek has been badly eroded so access is difficult unless you leave the resort to the north as far as I can tell. The walk north and south on the beach is very pleasant.

There is not a lot else in walking distance, but it is quiet, and don't get a unit near the pool as it's a resort unless you want to and dont mind the music and people.

It is good to be able to park next to the separate units for sure - but I imagine its not a positive when it's busy.

Staff were all very friendly and efficient and pretty well trained as far as we found.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank anecessaryevil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Romanta Pais, Other at Elements of Byron, responded to this reviewResponded 24 August 2024

Dear Guest,
Thank you for the review - we value and appreciate your feedback to help us improve our services.
Our villas are designed on stilts to ensure it is protected from any flooding that could happen. Our villas provide a parking spot for each car to ensure you always have a designated parking available right in front of your villa. This does not hamper our guests experience during busy periods as it is privatized to your villa.
We thank you for choosing Elements of Byron and we hope to welcome you back in the future

Regards,
Romanta Pais
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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