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Niels R

Disappointed

1.0 of 5 bubblesReviewed 15 Mar 2018via mobile
First of all. The WiFi is not working. We tried to contact but nothing happened. Besides that the standard is not at all a 4 star hotel level. Our first “view” was a snake at the front porch. Lost of dragon heads. The neighbor is a drum player so unless you have a band searching for a drummer stay away. The price is very high compared to the standard. If you have kids don’t go there. On the positive side: it is very clean.
Date of stay: March 2018
Trip type: Travelled with family
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8 - 13 of 86 reviews
Reviewed 11 November 2017 via mobile

The information and photographs of this property are completely misleading. The Gazebo occupies a beautiful location right next to the water, but it is a substandard facility with a bathroom accessed downstairs via an outside staircase exposed to the elements. The door to the bedroom can only be locked from the outside so guest are left insecure when sleeping. The Gazebo is at one end of a narrow block with completely inadequate and insecure parking at the other. We were forced to park in the street because the little parking provided was already occupied. Unfortunately we booked for three nights and have already been charged. I cannot recommend the Gazebo for anything other than its view. A complete and utter disappointment is the kindest description one can give for this substandard property and its advertising.

Date of stay: November 2017
Trip type: Travelled as a couple
6  Thank WombatTravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2017

We had a last minute trip to Byron on one of the busiest weekends over the holidays, having found that everything was booked my partner stumbled upon this hotel's website and miraculously they had an availability in the Wing. We stayed for 1 night and loved it so much booked for another one. The Wind has 2 bedrooms and a bathroom. It's in a beautiful tropical setting with lizards and wildlife roaming about. Although no aircon the fans were just fine. It is attached to the Cottage part of the property and there was some noise from the other guests but only in the morning and it wasn't a bother. Just around the corner is The Treehouse bar and restaurant, but we walked the 20 mins along the beach to town which we enjoyed. The beach is 2 mins walk away and is much quieter than main beach which we found much better. The only one thing that people may find annoying is that there are only really 3 spaces for cars, and others have to be out on the street, but it's a quiet cul de sac so no through traffic.
Overall we we found it fantastic and can't wait to go back soon.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank ScotlandBettyJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2017

We really loved this place but I can see why some of the posters below did not. We stayed in the Cottage for two nights with our children aged 9 & 7.

Firstly, the positives: the location is wonderful. You really feel like you're in a remote Australian location even though you're just a five minute drive from Byron Bay centre. There are huge water dragons, brush turkeys and other wildlife freely wandering around the garden and surrounds. The garden leads down to the water and we loved sitting on the wooden deck over the water, it felt so calm and peaceful. What's more, the cottage is a 2 minute stroll to beautiful and surprisingly empty Belongil beach. There is a quirky restaurant called the Treehouse one minute away.

The size of the Cottage is great for a family as well, a big kitchen and sitting room area, two big bedrooms and the balconies were just lovely. The kids appreciated the satellite TVs too! The kitchen (including a dishwasher) is well stocked including condiments and sauces, which was helpful. The Wifi was free and surprisingly fast.

We met the owner who, contrary to other posters, seemed very lovely and was kind enough to lend us a beach towel each. Check in and out was very straightforward despite her not being there at those times.

The not so positives: Firstly, I'd say security. I'm sure it's a very safe area but when you have all your travel documents & cash with you as well as a suitcase full of Christmas presents you'd really like to know the back door is secured by more than a simple sliding catch. A safe is necessary in such a property.

Proximity to other guests. This Cottage is attached to another (the Wing I believe) and you have to walk passed to go in and out, right passed both their bedroom windows. We were a jet lagged family and were waking at 5am and however quiet we were trying to be I'm sure they heard us which made us feel awkward.

Finally, while this was actually very lovely given the location, be aware there are no dark curtains in the bedrooms and so the room got very light very early and the kookaburras made sure we were all truly wide awake by 5.39, jet lag or no!

Overall, we had a lovely time here and would return.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank 233lucyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 December 2016 via mobile

We stayed in the Garden Wing for 2 nights in mid December.

From the minute we arrived neither of us took to the place. The bathroom looked like all the insects in the garden had come in and had a party on the bathroom floor and in the bath. Dirty.

The only locks for the place are on the door flyscreens and anyone with a half decent sized screwdriver would pop them open in a second. Whilst I have no reason to believe it's anything other than a safe area, when you're on holiday you like to know your valuables are at least behind a secure door when you go out (there's no safe in the room either).

We were visited in our room by a couple or burly cockroaches on the first night and a noisy gecko on the second night. The latter eventually let himself out through an apparent gap high in the roof - probably the same way he came in.

An email sent to the owners on our second day complaining about the roaches and mess in the bathroom has yet to be responded to, which is not unexpected given some other reviews on here.

Finally, I should point out that the Garden Wing is really just a few rooms off the main cottage. If there are people in the cottage (as there were) then you get to hear everything.

Not somewhere I'd ever go back to.

Date of stay: December 2016
Trip type: Travelled as a couple
5  Thank C7511EHgarys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2016 via mobile

Loved our stay, the cottage was perfect for our group of four, excellent customer service with extras such as beach towels, late check out etc. Great location and reasonably priced, will definitely stay again if in Byron

Date of stay: November 2016
Trip type: Travelled with friends
Thank mihiarangi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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