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MichLWelsh

Basic family accomodation- some good, some not so good

3.0 of 5 bubblesReviewed 23 Apr 2022
Good apartment for a family of 4 to stay when in Byron - a bit expensive but I think that is Byron.

A very short drive to the main part of Byron or a 25 min walk. Rooms a bit tired - but suitable.

Pool was good - especially for kids. Handy to be able to rent boogie boards etc.

Draw back was that there was very minimal toilet paper, detergent etc. Ideally a more substantial amount would be provided especially for longer stays. I didnt feel the managers/staff went over and above at all. Customer service could be improved.
Date of stay: April 2022
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Office, General Manager at The Oasis Resort & Treetop Houses, responded to this review
Responded 1 May 2022
Hi Michelle, Thank you for the review from your recent stay. I am pleased you and your family enjoyed our complex facilitates and all that that Oasis has to offer. Oasis Apartments are all individually owned apartments and set up by their owner. Families enjoy a self service holiday. We do provide a starter kit of amenities for the beginning of your stay but after that guests are required to provide their own. We hope you do visit again sometime soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (267)
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10 - 15 of 267 reviews
Reviewed 24 March 2022

We just spent a wonderful 10 days in this beautiful resort! The apartment was really nice, clean & had everything we needed & more. The pool area with bbq was fantastic. There’s also a gorgeous tennis court where they supply the racquets & balls for free. I had a sauna every morning followed by a splash in the pool. The gardens surrounding the resort are really beautiful & well looked after. Just a 5 minute walk through a track to the beach which was handy. We can’t wait to come back…. Highly recommend! Thank you Karen for looking after our every need.

Date of stay: March 2022
Thank Ultimatejetsetter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Office, General Manager at The Oasis Resort & Treetop Houses, responded to this reviewResponded 12 April 2022

We thank you for taking the time to leave such a positive review and we are very pleased to read that you fully enjoyed all of what the Oasis has to offer. The location of the Oasis, offering our guests a guaranteed peaceful stay combined with the proximity of the beach & town is always a favourite amongst our guests.
We look forward to having your back at the Oasis.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2022 via mobile

Always a great experience, staying in the Treetop houses.
Awesome views, surrounded by nature. Falling asleep to the surf and awaking to the bird songs and the warmth of the sun☀️Amazing hosts Karen and Grant, that make you feel at home❤️

Highly recommend a stay in a tree top house. This stay was in Kingfisher.

Miss this home away from home already!

Date of stay: January 2022
Trip type: Travelled with family
Thank Kangalou1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Office, General Manager at The Oasis Resort & Treetop Houses, responded to this reviewResponded 12 April 2022

We thank you for leaving such a positive review - the Oasis indeed guarantees a very peaceful stay bordering the Arakwal National Park combining the proximity of beach and town. We look forward to having you back at the Oasis.

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Reviewed 21 November 2021

I stayed at the oasis in the treetop apartments last week with a friend and my sister for her 21st. The overall accomodation was nice but everything was quite old and dull. I rate a 1/5 as when we were on our way home, we reviewed a text stating we were going to be charged as there was a small makeup mark on the bed sheets and $50 will be deposited from our account. This is absolutely unheard of as we paid a big amount of money to stay here and cleaning is all provided which we paid for. When I contacted the hotel, they were nothing but rude and didn’t want to talk to us about it and didn’t care about what we had to say. I will never stay here again and nor will my friends or family. The hotel is not worth the disgusting customer service. Do not recommend

Date of stay: November 2021
Trip type: Travelled with friends
1  Thank C6435DIchloel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Office, General Manager at The Oasis Resort & Treetop Houses, responded to this reviewResponded 27 November 2021

Same review as Google. The charge that you incurred was for excessive cleaning because you accessed bedding that you did not pay for as part of your booking. We found the bedding stained which then needed to be freshly laundered and clean down and remake the bed. Unfortunately in this case, is above and beyond our normal departure clean and the cost was then passed on to you.

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Reviewed 12 January 2021 via mobile

Friendly service, beautiful and clean accommodation. Perfect family holiday location. Full kitchen, Tennis court, swimming Pool, Spa, Sauna, BBQ, Games room. All in less these a 10min walk to Tallows beach.

Date of stay: January 2021
Trip type: Travelled with family
Thank Kangalou1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerard Gallagher, General Manager at The Oasis Resort & Treetop Houses, responded to this reviewResponded 14 January 2021

We are so glad you enjoyed your stay with us! Oasis has a lot to offer for a family holiday. Please come back again...we have some very exciting developments planned for this year e.g. new spa/deck area.

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Reviewed 27 December 2020 via mobile

We stayed five weeks in one of the two bedroom apartments in August & September with my wife.
The resort facilities are great with so many options (pool, tennis, gym... playroom!), all very well maintained, and the garden looks beautiful
The apartment was lovely, really well set up, clean and comfortable.
Location is very convenient, still walking distance to Byron town, and close to Suffolk as well
Karen and her husband are fantastic hosts and do a great job at managing the property: always in a good mood and happy to help, have plenty of suggestions for things to do... we couldn’t ask for more and will be back!

Date of stay: August 2020
Trip type: Travelled as a couple
Thank toniosydney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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