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balisurfer187
Surfers Paradise, Australia

Glorified backpacker hotel . Avoid

2.0 of 5 bubblesReviewed 25 Feb 2024via mobile
Have stayed here twice recently. Both very bad experiences. The most recent stay I was informed (after the check in process) there was no working air con in our room. And they wouldn’t fix it until after our stay. After i complained we got a $150 voucher for the bar. The refused to reduce the room rate at all. We had no choice as Byron had no other rooms. They also refused to swap rooms for us for our second night. Seems the manager had it in for us. The second night was so hot. The toilet was running the internet and tv weren’t working properly. We complained again. The person working that night was unaware and appalled the manager (Jane) had checked us into the room at all and said we would receive a full refund for our stay given the other issues with the room. Sure enough the refund never came. We complained to booking.com. The manager Jane refused. And denied we were ever offered it. This hotel is a glorified backpackers and is so run down and badly managed. The manager has a chip on her shoulder it would seem to. Stay elsewhere. Won’t be long before it for sale again I suspect.
Date of stay: February 2024
Trip type: Travelled as a couple
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Reviews (394)
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1 - 6 of 394 reviews
Reviewed 29 January 2024

We visited the hotel twice over our stay in Byron Bay, once for lunch and once for dinner. Both times the food was delicious and service was fantastic. We enjoyed the cocktails and the live entertainment. The bar staff were exceptional even during the busiest and noisiest times.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Lyndel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2023 via mobile

We stayed here for three nights and did not sleep a wink all three nights - the room next door was clearly the party room with loud music, screaming and shouting into the the small hours of the morning - every morning. The room is so retro it’s like time travel with nothing having been done since the place was built. The only positive is the remarkable location and fabulous views. This hotel has buckets of potential that is resolutely unrealised.

Room tip: Stay away
Date of stay: October 2023
Trip type: Travelled as a couple
2  Thank Sharpedg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2023

I had given up on the beachie entirely from having sooo many bad nights there, but I thought I’d try one more time last night cause my mate hadn’t been to Byron before, never will make this mistake again! the beach hotel has ruined my night way to many times to count now. The security guards are the worst people you will ever meet

Room tip: Get new security guards
Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Blake M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2023 via mobile

I have fond memories if this pub. My issue is the beer tasted like the glasses had not been washed properly. My companions also agreed it was not right. If the glasses aren’t clean, what else are they not cleaning properly? We skipped dinner there. I’ll go somewhere else next time I’m in Byron.

Date of stay: April 2023
Trip type: Travelled with friends
Thank Mark S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 January 2023

Just paid over 31AUD for 1 pint of lager and 1 schooner of ginger beer. Gobsmacked. Never paid this before. Had to double check that this was correct. Absolute rip off. Avoid at al costs unless you’re prepared to remortgage.

Date of stay: January 2023
Thank Gary4367
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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