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“nice place to stay”
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Very good
7 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Bridlington, East Riding of Yorkshire, England

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Jan K
Level 4 Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Could be much more but not the worst I've stayed in”
Reviewed 24 August 2015 for a stay in August 2015
1
person found this review helpful

We arrived on time for check in at 2.30pm...our group consisited of adult children and grandchildren, as well as myself and husband so a trip to Scarborough train station to collect the rest of the party was neccessary, so we unloaded the car outside and my husband set off to collect the other 3. Myself, my daughter and 2 small boys we left outside with all the luggage for about 30 minutes as there was no one there to greet us at all? The young lad in the laundry room didn't know for sure which room we were booked into and tried ringing the manager but got no reply (I didn't get a reply to my text message either, advising him when we would be arriving - as instructed in an email) The young lad eventually decided that he was 'almost certain' that we would be in room 3, at this point we'd all been stood out on the pavement with all our luggage and trying to keep 2 small boys entertained for almost 30 minutes so I suggested that we take everything up to room 3 so we weren't standing in the street - but not unpack just in case it was the wrong room and we could easily move it all and the young lad agreed. The rest of our party arrived and after a couple of hours we decided to unpack as no one had bothered to let us know whether we were in the right room or not?
The apartment itself....the plus points...it was a lovely spacious apartment and it was clean. The negative points....a huge patch of crumbling damp in the kitchen (got fed up of sweeping the plaster off the floor) The carpets were rather tatty throughout, and a patch of carpet in the lounge doorway wasn't even fitted correctly and the kids kept tripping on it, The cutlery - very cheap, the handles constantly came off!! The seperate toilet in the hallway was the ONLY door in the entire apartment that shut properly, the others either needed to be slammed or just didn't shut at all? The seperate toilet in the hall has a full sized sink in such a narrow space that, unless your stick thin, its very difficult to get past it to actually use the toilet. The seperate shower room - the cubicle door doesn't close properly so the water leaks out onto the floor - and apart from a plastic hook over the top of the cubicle, there's absolutely nowhere to put toiletries/hang your clothes etc, no shelves of any kind anywhere at all? Bedrooms - very nice and clean, lovely fresh bedding, nice wardrobes etc, but not one coathanger in the entire apartment? A plastic hook in the shower room and a coat stand in the hallway is no good at all for the amount of guests this apartment is used for - the drawers were fine for the kids clothes as they're only small but we also had 5 adults in our group so all those clothes, not to mention coats...a hat stand for absolutely everything is pretty poor?
The sofa bed in the lounge - not the most comfortable thing I've ever slept on but everyone has different preferences so not much can be done about that to be fair - but on arrival it was covered at one side with a throw, which apparently was in place to hide some stains on the sofa bed itself? For the amount of guests this apartment is for, the seating isn't really adequate? nor is the dining table - 4 seats to accomodate 7 people (one of the seats couldn't be used either as it was broken...my son in law went out to the local DIY shop and bought a set of allen keys in the hope we could fix this chair but we couldn't) so we had 3 dining chairs for 7 of us.
All in all, despite my negative comments, we did have a good holiday, and the apartment is in a fantastic location, I just feel that a bit more attention to detail is needed when you're asking £600 a week to stay there? The one thing that did niggle me the entire stay is that no one welcomed us or introduced themselves whatsoever during our entire stay? This also meant we were never told what the code was for the keysafe at the door, so we had to have a 'keyholder' each day of our the holiday to stay reasonably local to the apartments in case one of us needed to go back.
I'm as far from a snob as you could get but I AM big on customer service and to be welcomed/greeted by the owner or manager is the least you can expect?
It was never confirmed to us that we were even in the right apartment so after 2 hours of waiting we decided ourselves to unpack - that wouldn't have happened if we'd been met by someone......lovely sized apartment and fantastic location, but could be so much more with just a little effort.
** I think it would be useful to include in the advert for this apartment that it was on the 3rd floor with no lift access**

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Lack of basic customer service on arrival and apartment not really adequate for party size (seating/dining)
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Aug 2015
hi
Thank you for your review and the points you mentioned and first of all i must apologize for the confusion on your check in. We had 2 cleaners go sick that day and we are very busy this time of year and carl was running around from Scarborough to bridlington to get everybody sorted so i do appologise for the waiting around, its not how we do things normally. We dont like to disturb guests throughout there visit and thats why we do the key safe system so guests dont feel under pressure to arrive at a certain time and we can then go in and clean the apartments and get them ready for guests and more time than none apartments can be checked in earlier than 2:30
Our apartments are going through a full makeover at the end of the season so if you were not to put off by the service you had im sure if you visit us again you will see a huge difference in the apartment. We do keep our prices down as low a possible and give quite a few extras in our prices to give value for money so i hope these little things we do gave you some comfort.
until the next time safe travels and see you again soon
Kind Regards
Anthony
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stephanie...
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“nice place to stay”
Reviewed 17 June 2015 for a stay in June 2015

just stayed here for 2 days was with my husband and son, was a nice apartment with good views of the sea,had everything we needed and the bed was very comfortable,
had no issues with parking you can't always park outside but you can find a space with in a street or two
the only thing i would suggest would be some towel holders in the bathrooms other than this we had a pleasant time here and will,be coming back

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Other
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Jun 2015
Hi
Thank you for taking the time to review your stay with us and im so glad you enjoyed your stay. We have took note of your comment regarding the towel rails and they will be installed this week
Hope to see you again sometime until then safe travels
Kind Regards
Anthony
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
paul j
Mansfield, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic place!!!!”
Reviewed 4 June 2015 for a stay in June 2015

Was very impressed when we arrived with the apartment and its location. Very roomy and very clean. We was greeted by Carl who was very friendly and couldnt do enough for us. There was adequate facility's for cooking etc... The free wine and chocolates was a lovely surprise and something we havent experienced before.
Would definitely recommend this apartment to anybody

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Jun 2015
Hi Donna
Thank you very much for your great review and im so glad you enjoyed your stay with us.
Hope to see you again soon until then safe travels
Kind Regards
Anthony
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LDH1970
1 review
“Not quite finished”
Reviewed 3 June 2015 for a stay in May 2015

The appartment was not as advertised. We were expecting it to sleep 8 with bunk beds in one of the bedrooms. However there was no extra beds and each night we had to pull out the sofa bed to be able to sleep 6. Although there was bedding there was no sheet to cover the sofa. It appeared to be recently decorated which was fine but sparsely kitted out. Not enough seating in the lounge, only 4 for dining, and no hooks for coats or clothes anywhere!
Although there was a good tv a DVD player would have been useful for rainy evenings.
Parking was stressful on arrival due to central location. We had to unpack on the street and park elsewhere initially. We were lucky and got on a bit later but didn't feel able to use the car again! A permit was provided.
Having said all that Carl on site was very welcoming and helped us out as best he could. He listened to our concerns so may be there will be some additions.
We did have a pleasant stay.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carl f
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic location”
Reviewed 17 April 2015 for a stay in March 2015
1
person found this review helpful

I stayed here, with my wife and children, couldn't ask for a better location. The beach on one side town centre the other.
The flat was very large, clean, my wife commented on the great smell of the bedding and towels.
There was everything in the flat you need for cleaning etc.
unfortunately no washing machine, but I was able to use the buildings washer. We all enjoyed our stay and love the views that was on offer. I am sure we will book this again in the summer weeks.
Thanks for a wonderful time.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Apr 2015
Hi
Thank you for the review and we are planning to install washer machines in all our apartments in the coming months and carl is very good at making all our guests feel ery welcome with every last detail
hope to see you all again sometime and until then safe travels and see you soon
kind Regards
Anthony
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Adults2
Children0
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