Unfortunately from the moment I walked into the hotel the customer service was horrible. Barbara looked up at me and put her head back down into her computer “Me a black female” instantly knew I wasn’t going to get the customer service. I deserve. I then greeted her and she said hello back! I said I would like to book a room, she picked her head up and said for today! Yes for today. Well your going to have to wait bc I’m putting in the clean rooms into the system now “ That’s why check in is at 3pm” now how would I have known that if I’m traveling in looking for a place to lay my head for the night. Very rude! & disrespectful!

Excellent stay! Incredibly friendly and helpful front desk staff, very attentive and went out of their way to help. Plenty of parking, right off of main roads, and pet friendly which was important for our stay. Clean room. Would definitely stay here again.

Very disappointed in customer service.
I made a reservation for Mainstay, same on the same property.
When i found out Comfort Inn was available my preferred choice, I contacted Choice as i booked through the App. I was informed to contact the hotel directly to assist with my reservation as this was a fixed rate and can ONLY be changed by hotel at their discretion.
Contacted the from desk to cancel my reservation for mainstay or help transfer my stay to comfort inn, Debra stated she can cancel and I will get my refund to my card.
Now i made new reservations, same date for 2 rooms as before. Down $150 average per room.
Went to the hotel, did my stay, 2 rooms.
After 5 days when i contacted the property manager Ashely, she said she never has any access to funds, she can not issue a refund and they DO NOT at any discretion consider to refund on the type of rate i purchased.
Choice was wrong to advise me to contact the property and make new bookings. The front desk should have advised me accordingly.
I ended up paying for 4 rooms, for the same date. when i only used 2 room.
Property owner come on, if you can not be considerate of anyone, at least send your staff to customer service training with my $300 plus dollars that was taken without any consideration.