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William W

Better than expected

4.0 of 5 bubblesReviewed 30 Sept 2022
I wasn't sure what we would find at an extended stay type hotel, but the rooms were brand new. Awesome shower! The staff I dealt with were great, but they were obviously short-staffed. It's a Mainstay Suites & Comfort Inn in the same building. It was packed & only 1 person at the desk, so lines checking in & out. The staff had trouble keeping breakfast supplied. The one huge downer is the toilet in the room was child sized. Not much over 12" high. Ridiculously low! If the rest of the room wasn't so nice, I'd be giving it a 3. Way overpriced.
Date of stay: September 2022
Room Tip: The hotel is in a very good location.
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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Reviewed 19 July 2022

The MainStay Suites near Willow Grove, PA was an excellent choice. Lots of ample parking, efficient check-in process, clean and renovated rooms, great air-conditioning and deluxe channels on the television. I really enjoyed the staff who worked at this location as well, as they ensured my stay was excellent.

Date of stay: July 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank raymondgonzales1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2022 via mobile

We had 2 rooms reserved and they refused to honor our expedia reservations. Tried to charge us an extra $100 a room. Receptionist flat out said they do not honor expedia reservations even when Expedia rep called her. Worst experience at a hotel ever.

Date of stay: July 2022
Trip type: Travelled with family
Thank ajahenry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.