Traveling in town for business, TownePlace Suites was recommended.
Check-in was ok, but the team member DIDN'T WANT TO BE THERE AT ALL!!! No smiles, no thank you, nothing. Reminded me of an angry AI character in the future.
The hotel is a mature facility with a campus like setup with multiple buildings. The room was alright, but it was clear to see that some level of renovation was taking place.
For one night, I made due.
Dear Perfect_Fan_Food_Ser,
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place. I hope you choose to stay with us again when your travels bring you back to the area.
~Fernanda
The pool is closed this year. Breakfast is "grab 'n go" only, continental. I called hotel in advance of arrival. Was also told that Parking was free. After doing a bit of digging I did find on the Marriott website that it was "closed due to covid" but you really have to look to find it under the experiences section. Trip Advisor is still showing they have a pool - which may be true but a closed pool shouldn't be advertised in my opinion.
Thank you for your review of TownePlace Suites. I do apologize that the pool is closed this year. It will not be open for the remainder of this year. Parking for our guests is always free. I am sorry that we did not meet your expectations. Our guests satisfaction is our number one concern.
Thank you,
Christine
The walls seemed paper thin - we had to complain to the front desk about our next door neighbors on both sides, and we could hear people banging around upstairs from us as well. And if you don't have a sense of privacy in your hotel room, you just won't ever be comfortable.
I've never written an online review before, but I had to since this place was so bad. Now where to start....
Well, for one it looked like people lived here. Not temporarily staying there. People would hang out side at all hours of the day and night. Some even would put out lawn chairs in the parking lot & grassy areas. Beer in your pajamas at 1pm? Yep, right there at the only picnic table with nothing but cigarette butts everywhere. I wouldn't mind these things if it was a one time thing, people relax in different ways... but everyday and night? The was trash piled high and overflowing at the one can for over 48 hours. (with no recycling) Trash bags from guests thrown in common areas. A group of people smoking weed by the dumpster. People coming and going at all hours of the day and night that did not live there. (buying/selling drugs?) People staggering around the facility. It seemed my one neighbor would let their baby cry all day long, and then dog bark all night long. Weed smell just about everywhere. Oh and to top it all off, a nice brown stain on my bath towel. Yeah... all in all, this place looked like it was housing/encouraging addicts and I am 100% surprised no one asked me for spare change.
This is one of our two go to Marriott hotels that we stay at when we visit family in the area. I had booked a one bedroom by mistake and when I checked in, the front desk clerk upgraded us to a two bedroom for just two dollars. Our stay was for one night on the Sunday before Memorial Day. The one bedroom was $162 so the two bedroom ended up being only $164 which is a great value for such a suite. The furniture in the two bedroom was a little worse for wear but that's not a deal breaker for us. Everything was clean which is important these days. The tv remotes were even placed in plastic bags. We will definitely be back!
