I made a reservation for a room with two double beds for two nights, July 19-21. The room is for me and my sister, who are traveling for an event. Upon arrival, the employee stated that they do not have a room available with two double beds. After I provided my information and explained that I reserved a room and it should be available, she stated that she could offer us a room with a king sized bed and a rollout bed(plus complimentary breakfast for the inconvenience).. I did not pay $170 per night to sleep on a rollout bed. I told her I'd need to think about it and stepped away. I attempted to book another nearby hotel and was unable to locate one with two double beds. This is now very scary because this is an unfamiliar city and we are now without the accommodations we paid for and requested. So my sister went back to the desk to ask again why there is not a room with a double bed available. Now, she states there was a room being cleaned and it is now available. I remind her that this was not what she told us initially as she was adamant that there was not a double bed room available. Once she gives us our keys we asked if she would still be providing complimentary breakfast for this inconvenience as we were sitting in the lobby for about 15 minutes trying to get this all situated. Her response was “No because you got what you paid for.” That was disappointing and false. We paid for good service and convenience and got neither. It seemed as if this employee profiled us, assuming we were a couple, and tried to place us in a room that did not fit what we reserved. Additionally, there was no sign of a cleaning crew, and there are stains on the carpet in this room. I am extremely frustrated, disappointed, and shaken up by this experience. The employee's name was Jonilda and this behavior needs to be addressed.

I stayed at the Sheraton Great Valley this past Thursday with my son for 1 night. I don’t normally give hotels bad reviews but better effort is needed on the upkeep of the rooms. My room was 135 and there were several issues with this room. First off, various things were damaged in the room. The body wash dispenser was completely off of the wall mount in fact, the whole mount was broken off the shower wall. Also, the pump top was broken so it was almost impossible to get soap out with which to shower. There were stains on the walls, the tile in the bathroom was broken and there was a crack on the bathroom door. The wallpaper was peeling off in the bathroom as well. These things are not usually a big deal as long as the room is clean but the rugs felt sticky and had stains as well and the bedding looked old and dingy. This is what I really had the most problem with. I had a hard time falling asleep because I did not feel comfortable sleeping in this bed and even a little disgusted after I found a small hair when I pulled back the sheets. This is not a low end hotel, it’s a Sheraton and I expect better quality rooms. I’m pretty disappointed at the lack of care and the condition of this room. I was charged 21,000 points for this room and in my opinion, it was not worth it. Sheraton, you need to do better!