My recent stay at the Holiday Inn Express in Exton, PA left me thoroughly disappointed and frustrated with their service and management. I made a reservation through Expedia, only to find an unexpected charge of $147 on my credit card after I had already prepaid for the room.

Upon realizing this error, I immediately contacted the hotel and followed their instructions to email a copy of my Expedia receipt. Despite sending multiple emails and making additional attempts to reach out, I received no acknowledgment or resolution. To exacerbate matters, the manager I was directed to contact was unavailable over the weekend, leaving me without the opportunity to address the issue promptly.

This lack of responsiveness and unavailability of management during crucial periods reflect poorly on the hotel's operational efficiency and customer service. As a guest, feeling ignored and left without resolution has significantly tarnished my impression of this IHG property.

Regrettably, this experience has cast doubt on the reliability and safety standards upheld by this establishment. I am deeply disappointed by the disregard for guest concerns and the apparent lack of management presence during critical times.

I sincerely hope the hotel takes proactive measures to address these operational flaws and prioritize guest satisfaction in the future. Until such improvements are made, I cannot recommend this property and may reconsider staying at any IHG establishments in the future.

The room was clean, at the check in the staff member was kind and helpful answering my questions about dining in the area. The location is good with a walking distance to a Resturant and CVS. The cons: no toiletries were in the room and when I asked the front desk for a head cap to shower they didn’t have. So there was no way to shower without getting my hair wet. Breakfast was less than average. No scramble eggs, the cinnamon buns which usually are great, were frozen from the inside and almost burned form the outside. The app showed me a price, and then I was charged a different price (which in the next morning as I checked out the front desk staff was trying to help adjust. Didn’t get the final post on my credit card yet to know if they succeeded in that).
Although the price was reasonable, it felt as if I didn’t get much for it.

Overnite visit after baseball game . Cookies and cold drink available in lobby. Snacks to purchase were very expensive. Room was small but bath was smaller! Had to stand aside of toilet to close door ..other than that it was clean, towels clean and fluffy, shower gel/shampoo was provided. Beds were clean and comfortable. Keurig coffee was good/got xtra pods at front desk. Bright outdoor spotlight came into window but dark shade was available. Nice TV. Breakfast room was clean…Nice selection of cold & sweet items but eggs were overcooked, hash browns only warm and sausage looked dry. Waffle and pancake maker offered….pancakes were tasty. Would definitely stay again.