Please, please, please do not stay here (if you can help it)

Husband needs medical treatment in the area and we are appx. 2 hours away from home. I spoke with sales director (Vicki) prior to arrival about a discounted rate (for medical reasons) for 27 nights (not consecutive) over a seven week period. She offered a rate and I made reservations by telephone w/ the understanding that the rate would then be applied to the existing reservations upon arrival at the hotel........ Sadly - and I should have known better - this was not honored. The hotel was chosen for its proximity to the medical facility.

There is a fan and wet floor sign outside of the room we checked in to (obviously a water/sewer/maintenance issue). The smell is unpleasant and facility/rooms are in need of maintenance and upgrades.

We won't be returning after this week's stay. To Vicki and Richard (her director), do better..... be better..... no one should arrive at hotel after the first of thirty-four cancer treatments and have to deal with this. Honor what you committed to, your actions reflect directly on the Hyatt name...... and the Hyatt name (worldwide) has been forever ruined in our eyes.

Double bed suite was roomy, clean and quiet. Beds were super comfy, we slept great. Guy at front desk was helpful and friendly.

Nice hotel with nice facilities including a bar. Front desk people were great and the room with a kitchen is great. It is home away from home.