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beckyK7224VR
Tulsa, Oklahoma

Nasty

1.0 of 5 bubblesReviewed 16 Sept 2024
Mold in bathroom, carpet had worn holes with stains, furniture torn and worn, doors, chipped wood/paint
Date of stay: September 2024
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this review
Responded 17 Sept 2024
BeckyK7224VR, it is concerning to hear about your experience. The condition of guest rooms is taken seriously, and these matters will be looked into thoroughly. Your feedback is valued and helps us improve. Thank you for bringing this to attention.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 1,079 reviews
Reviewed 16 September 2024

Overall good experience every time we stay. Rooms have their little issues, but nothing too bad. Staff is excellent and can't be beat.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank jheckman2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 18 September 2024

jheckman2024, thank you for staying with us at Hyatt House Philadelphia Plymouth Meeting. It’s great to hear you had a good experience with us consistently. We're glad our team members made a positive impression during your stay. Your feedback on the rooms is appreciated, and we will continue to make improvements. We're looking forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2024 via mobile

Hyatt House Plymouth Meeting is a great place to stay in suburban Philadelphia.
We stayed in summer, when the grounds surrounding the property were green and warm.
The staff at this property is excellent - everyone that we interacted with at the front desk and the breakfast room were wonderful and caring and genuinely listened and reacted to us.
We had the 2 bedroom suite with a king in each bedroom, and a large living room/kitchen area, and it was spacious and well appointed and was perfect for our needs. It has a refrigerator, microwave, large screen TV in all 3 rooms.
The 2 bathrooms made getting ready in the morning a breeze!
Breakfast was good - there were hot food options such as scrambled eggs and bacon or sausage, and also pancakes. They also had cereals as well as breads available. One note: the hot food options did not generally keep the food as warm as they should, so that should be looked into by management. The breakfast room area was maintained very well.

Date of stay: August 2024
Trip type: Travelled as a couple
1  Thank redwoodshumboldt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 12 September 2024

redwoodshumboldt, thank you for staying with us at Hyatt House Philadelphia Plymouth Meeting. It's wonderful to hear you enjoyed your spacious suite and our welcoming team members. We appreciate your feedback about the breakfast options and will ensure it is passed along for consideration. We're looking forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2024

The staff were helpful but my room was not clean, I had to ask numerous times for someone to come clean my room. I checked out early once I saw a roach in the kitchen.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank butlermalcolm73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 13 September 2024

Butlermalcolm73, thank you for acknowledging the helpfulness of the team members and it was a pleasure having you stay with us. Cleanliness is taken very seriously, and the team is committed to addressing any concerns that arise. We will speak with our team. Your feedback will be looked into to ensure a better experience for future guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2024

This property is so good that excellent does not cover it. Staff. property and amenities all first class. They took care of a multi state wedding with 70 people and never had a hitch. I can't say enough about how satisfied our entire party was.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jpthomas32
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 28 August 2024

jpthomas32, thank you for sharing such a fantastic review! We're thrilled to hear that you and your group had an impeccable experience at Hyatt House Philadelphia Plymouth Meeting. It’s wonderful to know that our team members, property, and amenities exceeded your expectations. We look forward to welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2024

It is best for Hyatt to display a food inspection certificate. My experience was molded bread 15-18th August 2024.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank wawilson40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 2 September 2024

wawilson40, thank you for sharing your feedback. The team will review the concerns raised about your dining experience. Your input is greatly appreciated, and a food inspection certificate is available if requested.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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