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jpthomas32
Havre de Grace, Maryland

Wedding Event

5.0 of 5 bubblesReviewed 26 Aug 2024
This property is so good that excellent does not cover it. Staff. property and amenities all first class. They took care of a multi state wedding with 70 people and never had a hitch. I can't say enough about how satisfied our entire party was.
Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this review
Responded 28 Aug 2024
jpthomas32, thank you for sharing such a fantastic review! We're thrilled to hear that you and your group had an impeccable experience at Hyatt House Philadelphia Plymouth Meeting. It’s wonderful to know that our team members, property, and amenities exceeded your expectations. We look forward to welcoming you back in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,077)
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Traveller rating
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10 - 15 of 1,078 reviews
Reviewed 23 August 2024

It is best for Hyatt to display a food inspection certificate. My experience was molded bread 15-18th August 2024.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank wawilson40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 2 September 2024

wawilson40, thank you for sharing your feedback. The team will review the concerns raised about your dining experience. Your input is greatly appreciated, and a food inspection certificate is available if requested.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2024

The room is spacious and clean. The breakfast was better than most hotel complimentary breakfasts. The common areas, elevators, and halls need cleaning.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank kwollwert
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHPhillyPlymouthGM, General Manager at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 22 August 2024

kwollwert, thank you for sharing your feedback. It's great to hear that you were pleased with the spaciousness and cleanliness of your room, as well as the breakfast offerings. Your comments about the common areas have been noted. Providing a welcoming environment is important, and the team is always looking for ways to enhance the experience for guests.

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Reviewed 19 August 2024

Best feature of this hotel is the couryard shape that provides an enclosed cozy and safe pool and family area. We have 2 small children, so having a secure pool area was appreciated. The staff was kind and helpful and breakfest was good. On the down side, our room needed some "TLC." The blinds were broken, the alarm clock was broken, the door lock was broken, and the bathroom badly needed a new coat of paint. I would stay here again only for the courtyard pool area. I was disappointed with the condition of the room.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank kocon468
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 20 August 2024

The courtyard pool area indeed offers a delightful and secure environment for families. It's pleasing to hear that the team members were helpful and that breakfast met your expectations. The condition of the room is being looked into, and the feedback is greatly appreciated. Your thoughts about staying again for the pool area are valued.

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Reviewed 14 August 2024

Very nice hotel. Friendly and efficient staff, very comfortable beds, pillow top mattresses in great condition, breakfast was better than other chains. Onsite bar also a plus. Upgrade to a 2BR suite was a welcome surprise.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Haley91812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 15 August 2024

Haley91812, thank you for staying with us at Hyatt House Philadelphia Plymouth Meeting. We’re delighted you loved your experience and appreciated the upgrade to the 2-bedroom suite. It’s great to know you enjoyed the breakfast and found our team members efficient and welcoming. We look forward to welcoming you back.

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Reviewed 9 August 2024

Great room great breakfast. Had to call to get your room serviced But overall, the experience was fine. Digital key never worked for me.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank LJ2424
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 11 August 2024

LJ2424, thank you for sharing your feedback. We're happy to hear you enjoyed the room and breakfast. We also note your comments about the room service and digital key. We are always working on ways to improve and hope to provide an even better experience during your next stay at Hyatt House Philadelphia Plymouth Meeting.

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