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kocon468
Orlando, Florida

Still Pretty Good . . . but not wonderful

3.0 of 5 bubblesReviewed 18 Aug 2024
Best feature of this hotel is the couryard shape that provides an enclosed cozy and safe pool and family area. We have 2 small children, so having a secure pool area was appreciated. The staff was kind and helpful and breakfest was good. On the down side, our room needed some "TLC." The blinds were broken, the alarm clock was broken, the door lock was broken, and the bathroom badly needed a new coat of paint. I would stay here again only for the courtyard pool area. I was disappointed with the condition of the room.
Date of stay: August 2024
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this review
Responded 20 Aug 2024
The courtyard pool area indeed offers a delightful and secure environment for families. It's pleasing to hear that the team members were helpful and that breakfast met your expectations. The condition of the room is being looked into, and the feedback is greatly appreciated. Your thoughts about staying again for the pool area are valued.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,077)
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12 - 17 of 1,077 reviews
Reviewed 14 August 2024

Very nice hotel. Friendly and efficient staff, very comfortable beds, pillow top mattresses in great condition, breakfast was better than other chains. Onsite bar also a plus. Upgrade to a 2BR suite was a welcome surprise.

Date of stay: August 2024
    • Value
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    • Service
Review collected in partnership with Hyatt Hotels
Thank Haley91812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 15 August 2024

Haley91812, thank you for staying with us at Hyatt House Philadelphia Plymouth Meeting. We’re delighted you loved your experience and appreciated the upgrade to the 2-bedroom suite. It’s great to know you enjoyed the breakfast and found our team members efficient and welcoming. We look forward to welcoming you back.

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Reviewed 9 August 2024

Great room great breakfast. Had to call to get your room serviced But overall, the experience was fine. Digital key never worked for me.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank LJ2424
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 11 August 2024

LJ2424, thank you for sharing your feedback. We're happy to hear you enjoyed the room and breakfast. We also note your comments about the room service and digital key. We are always working on ways to improve and hope to provide an even better experience during your next stay at Hyatt House Philadelphia Plymouth Meeting.

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Reviewed 5 August 2024

The rooms that have two kingsize beds with separate doors within the suite for each bedroom and their own private bathrooms are excellent for privacy. Even though the pullout couch bed was not comfortable at all in the room that I stayed in, we were able to hack it by putting the seat cushions under the mattress. One bathroom has a tub/shower combo and one bathroom was a straight shower. Plenty of bathroom counter space, full length mirrors on the closet doors and an equipped kitchen with real utensils, plates, cups and pots to cook on the electric stove if you so desire. A full size refrigerator and flat screen TVs in each bedroom and the living room area made it feel like an apartment. The pool , workout room, laundry and business room were available to use. It’s pet friendly. The location is excellent for shopping as there is a mall, five minutes away and tons of eateries and supermarkets also five minutes or less away by car.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank icare2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 6 August 2024

icare2017,
Thank you for staying with us at Hyatt House Philadelphia Plymouth Meeting. It’s wonderful to hear you enjoyed the privacy of our spacious suites and the amenities provided. While the pullout couch bed wasn’t up to your comfort standards, we're glad you found a solution. Our team takes pride in offering a home-like atmosphere with fully equipped kitchens and ample living space. It's great to know our location was convenient for your shopping and dining needs. We hope to welcome you back soon!

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Reviewed 31 July 2024

I always stay here for work. It is a great experience and the staff is always helpful. Rooms are clean and are always tidy for when you arrive.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank corwinfontaine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 1 August 2024

corwinfontaine,

We're delighted you loved your experience at Hyatt House Philadelphia Plymouth Meeting. Our team members take great pride in making sure everything is perfect for your stay. It's wonderful to hear that you find the rooms consistently clean and tidy. We look forward to welcoming you back on your next work trip.

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Reviewed 29 July 2024

room is clean, staff are courteous, breakfast area is clean, the staff at breakfast has always been very pleasant and helpful. Very convenient location. Cosy environment and landscape.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank lichao2001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 30 July 2024

lilchao2001,

We are thrilled you enjoyed your stay at Hyatt House Philadelphia Plymouth Meeting. It’s wonderful to hear you found the room clean and our team members courteous. We're glad you appreciated the breakfast and found the location convenient. We look forward to hosting you again soon.

Safe travels!

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