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Laura M

Location great Pool not so great

4.0 of 5 bubblesReviewed 26 Jun 2024
The location of the hotel was great and the room was average. Pool hours were 10-8 which was not convenient for families. We were hoping to cool off after long days of sightseeing and competions. They were very struck about the pool and noise.
Date of stay: June 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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General Manager, Agency / Consultant at Hyatt House Philadelphia/Plymouth Meeting, responded to this review
Responded 27 Jun 2024
Hello Laura,

Thank you for sharing your feedback. It's wonderful to hear that you found the location of the Hyatt House Philadelphia Plymouth Meeting to be ideal. Regarding the pool issue, we understand how timing can be important, and your comments will be taken into consideration. Your input is valued, and we hope to have the opportunity to welcome you back in the future.

Safe travels,
Hyatt House Philadelphia Plymouth Meeting Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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20 - 25 of 1,072 reviews
Reviewed 17 June 2024

This hotel is not worth the cost. The condition of the hotel was disappointing and the rooms are not cleaned while you stay there.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank amygfink
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 18 June 2024

Amygfink,

It is concerning to hear that your stay did not meet your expectations. Cleanliness and upkeep are important to us. Your feedback will be reviewed by our team to ensure future improvements.

Thank you for sharing your experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024 via mobile

This place is amazing! I only say this because I love to travel to the area and need a home like spot that accommodates a solo and family trip. I have stayed here for both. I love that they offer breakfast and that they offer the small kitchenettes in our rooms to cater to our families for other meals. I am a Marriott Bonvoy member and prefer this location over the Springhill suites down the road. If this place ever closes down I will never have a need for the Hyatt again. This place makes me want to book the Hyatt at all locations but I am biased because I need to have the place that is cleaned, quiet, friendly, homely and “CLEANSLY”!!! This place in the past has done it for me and the family I hope they keep it up!!

Date of stay: February 2024
Trip type: Travelled solo
Thank Jani H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 11 June 2024

Jani,

The team at Hyatt House Philadelphia Plymouth Meeting is thrilled you found our hotel both homey and accommodating for your solo and family trips. It is great to hear that you enjoyed our breakfast and the convenience of the kitchenettes. Your preference for our location means a lot, and we are delighted our cleanliness and friendly atmosphere have consistently met your expectations. We look forward to your next visit and appreciate your loyalty!

We're looking forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2024

The customer service is absolutely amazing. The facility can be updated but other than that my stay us quiet and restful.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank zoraidabaculi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 30 May 2024

zoraidabaculi, thank you for your kind words about the customer service at Hyatt House Philadelphia Plymouth Meeting. The team works hard to ensure guests have a pleasant experience. Your feedback regarding the facility is appreciated and noted. We hope to welcome you back for another restful stay soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2024

We were there for a wedding, the room was clean and comfortable. The fitness room was great for a morning workout followed by an expansive complementary breakfast. The heated outdoor pool was great as well!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jenniferzarrilli81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 26 May 2024

Jennifer, the team at Hyatt House Philadelphia Plymouth Meeting is thrilled to hear you enjoyed your stay during the wedding event. They are glad the room, fitness facilities, and outdoor pool met your expectations. They look forward to welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024

Our room was clean and comfortable. The "free" breakfast offered good selections. The only "con" was that there are no in-room safes.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 2-NJ-Zs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Hyatt House Philadelphia/Plymouth Meeting, responded to this reviewResponded 23 May 2024

2-NJ-Zs, thank you for choosing Hyatt House Philadelphia Plymouth Meeting. The team is delighted to hear that you found your room clean and comfortable and enjoyed the breakfast selections. We appreciate your feedback regarding the in-room safes and will take it into consideration. Looking forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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