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mirza777
Toronto, Canada

Not a full service hotel

3.0 of 5 bubblesReviewed 22 Jul 2019via mobile
This is not a full service hotel, but an extended stay facility and as such among other things there is no daily housekeeping; the biggest issue for us was the lack of garbage pickup, which accumulates fast with two young kids. The front desk also has limited hours. The Wifi was an issue... you can only connect one device per room for free - this would only work for a single guest and device per room and perhaps goes back to this being an extended stay hotel. You can enter another room's number to register a second device and thats how we got by (assuming the other room has no devices connected).

Location was fine for access to downtown Pittsburgh for sightseeing (abt 30 mins) and it is just off I-79. Local area is mostly residential so has good access to food and shopping which was key for us.

Facility itself is relatively good and new. Lots of truck and work vehicles in the parking lot though, goes back to it being primarily an extended stay hotel. Perhaps our fault for not reading carefully about what this hotel is (and isn't). Would work well for anyone needing an extended stay hotel, but not ideal for short stays unless items noted above are not issues for you.
Date of stay: August 2018
Trip type: Travelled with family
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Julia R, - - Nationwide Hotel Management Company, LLC at Extended Stay America Select Suites - Pittsburgh - Cranberry, responded to this review
Responded 24 Jul 2019
Thank you for your review and detailed descriptions. We are so glad you appreciated our convenient location and good facility. You are right that our amenities are not like a traditional hotel which typically provides daily cleaning, toiletries, a coffee pot, and other amenities. As a value-focused hotel that specializes in extended stays, WoodSpring Suites offers amenities chosen by guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use. Hopefully other guests will benefit from your good description and enjoy their affordable stay with just the amenities they need or desire. We hope to see you again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 May 2019

This is a dog friendly hotel, so if a dog is barking in the next room, that's just too bad. They can't guarantee you a good nights sleep according to the guy at the desk. Secondly, this is a hotel that people live in on a weekly rate and it has high security so it made me pretty scared to be here. This is also a dirty hotel and I have elephants above me. The TV remove is an RCA and the TV an LG so it doesn't work right. This hotel was a total rip off. DO NOT BOOK THIS. I am glad that I only booked one night. WORSE EVER.

Room tip: If you want a good room, get another hotel
Date of stay: February 2019
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank Simone S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julia R, - - Nationwide Hotel Management Company, LLC at Extended Stay America Select Suites - Pittsburgh - Cranberry, responded to this reviewResponded 7 May 2019

We are so sorry for the noise you experienced during your stay with us and for the inconvenience this caused you and for an unpleasant impression of other guests you got. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels. Thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2019

I booked a room for11/9. I got there a little past midnight after driving 6 hrs, was told that the house keeper walked out and there were no clean rooms. We went to our car and the guy came running after us and said maybe there was one clean and we could look a it. well, it was not. The place smelled bad and the room was disgusting, so we declined. THEY CHARGED MY CARD FOR THE 2 DAYS ANYWAY!! I have been back and forth with them since the end of November about refunding my money since we did not stay there and it was not our fault that we did not stay. I still have no resolution and they still have my money. DO NOT STAY HERE. I wouldn't ever recommend this place to anyone. It is a dump. And appeared to be some shady characters standing out front of the hotel.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Rooms
    • Service
Thank Kathie A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2018

Well lets see, only way to leave feedback is to check in and wait 48 hours after check out to send feedback to how our stay was. Not possible in this case! Reservation number was 153182358576 via Hotels.com. Check in was to be Nov 9th. We arrived at the hotel; WoodSpring Suites Signature Cranberry Pittsburgh 102 Wisconsin Ave., Cranberry Township at 1230am after driving 4 1/2 hours to attend an funeral the following day.

After getting the desk clerk to open his window he informed me that my room had not been cleaned and that my choices were to stay in an uncleaned room or to leave. WELL NOW I was not going to stay somewhere that God knows who had used the day or more before without being cleaned and fresh bed linens. The clerk gave me the managers card, a Wayne Hall and told me to contact him at 7am the next morning. It was now all but 1am on Saturday and we had to make other arrangements to get some shut-eye before the funeral at 10am.

What kind of hotel takes ones money (the room was prepaid for) and does not make sure that the room is ready for use upon your arrival! Remember it was after midnight before we arrived to check in. Every room should have been cleaned by that time of day! The manager needs to loose his job since he can't ensure that his staff will complete their work before calling it a day.

This was our first and now probably last attempt to consider staying at any WoodSpring Suites or any other Choice Hotel chain establishment. Rest assured that I will also let everyone I know what my experience was like at your establishment.

Room tip: Stay somewhere else
Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Ray F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julia R, Guest Relations at Extended Stay America Select Suites - Pittsburgh - Cranberry, responded to this reviewResponded 15 November 2018

Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your reserved room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience and wish you well in all your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

We would NOT stay in this hotel again. Upon arriving, our room had a foul smell, as though the previous occupant had been cooking some sort of pungent ethnic food. We thought the smell might dissipate once we turned the air conditioning fan on, it never did. We had booked the room for 3 people and only received 2 sets of towels. The floor was filthy - dirt and hair left from the previous occupant. I also found a tiny ant crawling in my bed. No iron, ironing board or coat hangers. I would pay a little more to stay in one of the other nearby hotels.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank teresakovach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julia R, Guest Relations at Extended Stay America Select Suites - Pittsburgh - Cranberry, responded to this reviewResponded 21 August 2018

I'm so sorry to hear that you had a disappointing stay and I apologize for the inconvenience you experienced. Best wishes in your future travels.

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Reviewed 21 October 2017 via mobile

New hotel, supposed to be a long stay type hotel with a full kitchen, except for no plates, utensils, glasses, silverware, pots, and pans. The floor in our room was filthy and was not cleaned the 3 nights that we were there.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Michael O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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