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Lisa F

I love the food, view and waitress!

4.0 of 5 bubblesReviewed 5 Mar 2024
The gentleman at check in was welcoming, informative and personable. And the lady working at 1874 was sweet and attentive.
We went to dinner at Hook & Ladder. Hostess
I think her name started with a M. She was short in stature. She told us the wait would be 10 minutes. She took my name and number. And then changed the wait time 25 minutes. When I asked about the discrepancy, she laughed. So we decided to go downstairs in lobby to wait. We never received a text or call. We went back up after 45 minutes. And she sat us right away. She didn’t apologize or even acknowledge that she had not reached out.
But the food and cocktails were great!
Date of stay: March 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton, responded to this review
Responded 6 Mar 2024
Dear W6219VKlisaf,

Thank you for taking the time to review our hotel. Your feedback is valuable to us as it helps us to improve our services and ensure our guests are satisfied. We are glad to hear that you found your stay with us comfortable. We have also taken note of your feedback regarding your experience at Hook & Ladder. I would like to thank you on behalf of our entire team for choosing Hotel West & Main and we hope to have the pleasure of welcoming you back soon.

Best,
Paul Apanavicius
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (46)
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    5 - 10 of 46 reviews
    Reviewed 27 January 2024

    As a Hilton Honors Diamond member I enjoy staying at different properties across Hilton's portfolio. With this hotel well outside Center City Philadelphia and very accessible by SEPTA train, I decided to give it a try.

    It's always interesting how the Tapestry brand of Hilton makes use of the anomalies of the building. This hotel's lobby and restaurants were built into an old firehouse, with the guest rooms adjacent.

    Enjoyed all the modern Hilton amenities such as Diamond membership, bottles of water, check-in and room choice the day before my stay, Digital Key, and app check-out.

    The room was certainly adequate, with a nice view of the Schuylkill Valley and the street below. Plenty of space for my belongings. The bathroom had ample counter space for my toiletries. No issues with hot water. Room temperature was easy to control, and the WiFi and TV provided entertainment.

    If staying in the area check this hotel out, but don't be fooled by the name. There is no West and there is no Main. It's at the corner of Fayette and Elm. While the address is 46 Fayette, the entrance to the hotel is in the back from Fayette and auto access to the front door is from Elm. Again it was a 2-block walk from the SEPTA train station (uphill when arriving, downhill when leaving) on Oak Street.

    This property comes highly recommended.

    Room tip: Side facing Fayette Street had minimal traffic noise, not a concern.
    Date of stay: January 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank kevinkorell
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton, responded to this reviewResponded 28 January 2024

    Dear kevinkorell,

    I can't thank you enough for writing and sharing this review and recommendation. We take great pride in bearing the Tapestry name and work hard to ensure our offerings exceed the standards guests have come to expect. We appreciate your loyalty to the Hilton family of hotels and hope to see you again soon.

    Best,
    Paul Apanavicius
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 January 2024 via mobile

    Modern first floor lobby with great bar and views of the outdoor space. Restaurant Hook and Ladder is delicious and has a center city Philadelphia vibe. West and Main is without a doubt the best hotel in Conshohocken and exactly what the area needed.

    Date of stay: November 2023
    Trip type: Travelled with friends
    Thank Justin D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton, responded to this reviewResponded 27 January 2024

    Dear Justin D,

    It's great to hear that you had a positive experience during your recent stay at our Hotel West & Main Conshohocken Philadelphia. We want to thank you for choosing to stay with us and for taking the time to write such a kind review. Your excellent recommendation will help other travelers make an informed decision when planning their trips. We hope to have the pleasure of welcoming you back soon!

    Best,
    Paul Apanavicius
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 January 2024

    Loved the entire experience! Staff were courteous, professional, efficient, accommodating!
    Decor is warm and inviting! Eclectic chic!
    5 stars for sure!
    Thank you for a wonderful experience!
    Kathleen McC

    Date of stay: December 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Kathleen M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton, responded to this reviewResponded 19 January 2024

    Dear KathleenmE6609QP,

    I am extremely grateful for your time and effort in writing and sharing your review. As a service-oriented business, hotels rely heavily on feedback and recommendations from guests like you. We truly value your positive feedback and are delighted to hear that you had an exceptional experience with us. We hope to have the pleasure of welcoming you back soon.

    Best,
    Paul Apanavicius
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 January 2024

    The staff were not helpful and made checking in a real big pain. Beautiful hotel and really bad service. They won’t let you check in without a confirmation number and the way they handled this at 10pm was not ideal. No real effort put into finding a solution. Won’t go back.

    Date of stay: January 2024
    Trip type: Travelled with family
    Thank Joe M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton, responded to this reviewResponded 19 January 2024

    Dear O8943OJjoem,

    Thank you for sharing your feedback about your recent stay at our Hotel West & Main Conshohocken Philadelphia. We are glad to know that you were satisfied with your accommodations. However, we apologize for any lapses in hospitality that you may have experienced during your stay with us. Your valuable insights are appreciated, and we will use them to conduct purposeful coaching sessions with our staff to improve our services. We appreciate your business and hope to welcome you back for another visit someday.

    Sincerely,
    Paul Apanavicius
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 December 2023

    I have stayed here about six times in the past 12 months for business. I must say Hilton did a good job here regarding the rooms and the customer service. The evening dining options are my favorites and breakfast is ok. Enjoy the happy hour or the brunch (which I yet to experience.) Parking is free or if you must pay it is very cheap and all of it is covered parking.

    Date of stay: August 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank Dadeeyo
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, Marketing at Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton, responded to this reviewResponded 12 December 2023

    Dear Dadeeyo,

    For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and your uplifting words regarding your experience here. We are proud to be your favorite hotel in the Philly area and look forward to your next stay.

    Best,
    Paul Apanavicius
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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