We had a great stay at this location. Tom our bus driver was awesome he got us to our venue on time and came and got us at the end of the night. He checked in on us a few times to make sure if anyone need to get back earlier. He made our trip safe. Thanks again Tom.
Thank you so much for this review about Tom! Tom has been with us for over 10 years and dedicates the passion to assist our guests in all that they need and provide a experience for all! We are so happy and proud he left you this lasting impression! Tom thanks you as well! Come visit us again soon!
We had Tom as a shuttle driver to and from a corporate event in Phoenixville, and boy was he fantastic! Extremely accommodating to our group and even picked us up in town later than scheduled. I would schedule another event through this hotel just to have Tom as a shuttle driver again. Thanks, Tom!
Thank you so much for this review of Tom! Tom is all about giving our guests the experience they deserve and going above and beyond! We are so happy you all got to experience that time with your colleagues! We hope to see you again next time you are in the area! Tom will be ready to take you where you need to be!
The rooms were spacious and clean however the front desk staff were a bit unorganized. The shuttle driver was over the top rude and probably should not be working with the general public. There was no lotion in the rooms and the front desk pantry area did not stock mouthwash. These are basics that should be in any place calling itself a hotel. I stayed two nights and my room was not cleaned. I know some hotels no longer do full cleaning for short stays but at the very least my towels should have been replenished. I expected better from this brand.
Londonman1, we appreciate the time you have taken to share your experience with us, and we apologize that we fell short of your expectations! We pride our team to be well rounded, friendly and helpful, so to hear that is not what you received is disheartening. I would love the chance to hear specifically of this occurrence if you were able to contact me. In regards to lotion and mouthwash, these are complimentary amenities available by request from the front desk- we wish we would have known to provide them to you along with other toiletry amenities! You are correct that Marriott along with some other brands have switched over to every-other-day cleaning in certain hotel brands. The off day of cleaning, if you are ever in need of anything or had we known of needing fresh towels, we could have provided them at any time. Once again, we apologize these items impacted your stay the way that it did.
Let’s be honest, you know what to expect when you stay at a Courtyard by Marriott, and this Courtyard by Marriott does not disappoint, my guy.
Pleasant stay for a wedding. Clean recently renovated room (shoutout to the cleaning crew for room 511), ample outlets, usb plugs right in the couch (whaa!), friendly staff, well stocked snacks, fresh coffee, fast elevators, and a surprisingly comfortable bed.
Thank you for the amazing review! We are so happy that you experienced what we want all guests to experience and more! Also, a huge THANK YOU for the housekeeping crew shout out! It is rare that they receive direct kudos, but it is guests like you who make them feel appreciated from the guest perspective! We hope to see you again soon!
I needed to book a hotel in the area at the last minute for an overnight stay. I chose this one because I generally trust the Courtyard brand and because reviews stated that it was quiet.
When I checked in (on a Thursday), they were preparing for at least four weddings , as evidenced by the gift bags on the table behind the desk. The woman who checked me in asked if I wanted points and I agreed. She didn't mention other welcome amenities, perhaps she sensed that I was in a bit of a rush (I was). I am titanium elite, having stayed over 100 nights in Marriott hotels so far this year, and I knew that a credit or breakfast was included in my stay. I asked where breakfast was, and the woman at the desk who checked me in indicated that it was at the Starbucks opposite the desk.
I also asked if they had a small meeting room my wife could use for an early morning teleconference. The woman who checked me in could't have been less helpful indicating (seriously) that she could use the gazebo outside, which seems to be for smokers judging by the smell and number of cig butts on the ground. She also indicated the lobby itself and a chair in a hallway next to the banquet room. Obviously, those wouldn't work, So at that point I knew the hotel wouldn't be very solution-oriented.
I returned to the hotel late and went to breakfast around 9.15 before it closed at 9.30. The woman at the Starbucks counter told me she had no idea how the elite benefits worked for breakfast. It seemed I had to order off a menu which was different than a normal Starbucks menu. She also seemed to approach my questions as somehow disturbing her or asking for something that I shouldn't have. Strange, since no one else was eating or drinking at the time. I went to the front desk and asked about breakfast for elites. The woman (no name tag) informed me that since I chose the 1,000 points, I wouldn't get a $10 voucher to cover breakfast. Hmmm... No one mentioned a voucher when I checked in, only points. I then remembered my experience at another Courtyard in PA and realized that not only should I get a voucher, but I should get two vouchers, one for me and one for my wife. The woman at the front desk asked her manager who gave me one voucher but not the second one. The one voucher didn't cover my one order of oatmeal and coffee at Starbucks (the oatmeal was goopy and awful, not the normal Starbucks oatmeal).
I called Marriott and the rep told me that in fact, the hotel should have given me two vouchers for a total of $20. I asked to speak with the hotel manager again--who it turns out was the housekeeping manager--and after a considerable wait, he appeared at the desk. I put him on the phone--my phone--which he took out of my sight, into his backroom (couldn't believe that) and spoke with the rep who corrected his misinterpretation of the voucher benefit. He apologized and gave me another voucher and supposedly credited my account with points, though I haven't seen those yet. I did appreciate his honesty and correction of the mistake.
Upon check out, the same woman (no name tag) who I asked about breakfast printed me out the wrong receipt. When I asked about it, she asked her manager who was on a call and then returned to inform me that she printed me the wrong receipt. She made no effort to correct that. When I asked for clarification based on the information on the receipt, she simply kept stating "I explained to it to you; it's the wrong receipt." Ok, but it's the only record I have and since I used points for my stay and there was confusion about the vouchers, I want to make sure the receipt is correct. Anyway, after a futile conversation that kept going in circles, I ended it and left because I had to get to another meeting.
By the way, the hotel is just off of 422 which runs along the side of the building. It is not very quiet at night, unless you're accustomed to highway traffic noise. Even though we were facing the back of the property, car noise was plainly audible.
The room was clean, though no bottles of water provided.
I will avoid this hotel in the future. I would prefer to be at a place where staff have a complete understanding of elite benefits. I spend a lot of money at Marriotts and don't want to have to fight for what I know is a benefit or spend time correcting staff. Also, I would prefer to be at a place where staff value guests, especially elite loyalists.
