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Rita M

Wedding check in

4.0 of 5 bubblesReviewed 29 Oct 2024
Checked in for a wedding on at Saturday. Arrived at 3pm and waited 1 1/2 hours before we were able to get the room The check in line was 10 people deep for 1 1/2 hours.
The hotel has weddings there every weekend, you would think the process could move faster since it is the norm on Saturdays.
Otherwise, all went well.
Date of stay: October 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erica Fedon, Guest Services / Front Office at Normandy Farm Hotel & Conference Center, responded to this review
Responded 3 weeks ago
Thank you for taking the time to share your feedback about your recent stay with us. We greatly value your input as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 26 May 2024 via mobile

I’m going to start by saying the staff were all kind and helpful. The room was clean, however it was a non smoking room that smelled of smoke. In fairness, I was asked if I would like to move my room. There are no glass or plastic cups in the room, no in-room fridge, an older flat screen TV, the soda machine in hall was broken. The indoor pool needs a good cleaning and the water was ice cold. Though called a farm hotel, the rooms and the feel is quite contemporary and more conference center than hotel. The bar seems to be an afterthought, not much attention to detail and a disinterested bar tender. If you are looking for an old world “farmhouse” feel, check out the Joseph Ambler Inn close by.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank chazzhiggs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erica Fedon, Guest Services / Front Office at Normandy Farm Hotel & Conference Center, responded to this reviewResponded 19 June 2024

Hello,

Thank you for the positive feedback about our staff and bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance. I will make sure to pass your feedback along to the appropriate departments. We hope you will give us another chance. Please feel free to reach out to me at 215-616-8417.

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Reviewed 18 May 2024 via mobile

From booking to checkout this was an excellent experience. The facilities were exceptionally clean. Our room was well equipped, quiet and relaxing. King size bed was very comfortable, and just firm enough. The pool and jacuzzi were clean and both times we used them there was no one else there. Plenty of fluffy towels on the shelves nearby and great lounging furniture. The breakfast buffet was excellent. Not sure how they got the bacon that perfect, but glad they did!

The history of this facility is amazing. Lots of converted buildings that make it feel like you’re staying in someone’s luxurious home.

Highly recommended!!

Room tip: Lots of parking. Easy access. Book in the main building for in-building access to the weight room and pool.
Date of stay: May 2024
Trip type: Travelled on business
Thank bp123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erica Fedon, Guest Services / Front Office at Normandy Farm Hotel & Conference Center, responded to this reviewResponded 23 May 2024

Thank you so much for taking the time to write this wonderful review. We're so happy that our amazing staff exceeded your expectations, that you enjoyed our breakfast buffet and that you had a comfortable stay! We certainly hope to welcome you back soon!

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Reviewed 13 April 2024

We really enjoyed our weekend as a couple at the Normandy! It was a perfect getaway weekend from the friendly staff at the front desk to the wonderful service staff at the Farmers Daughter restaurant within the hotel. We were greeted with flowers and chocolate strawberries because it was a special event we were celebrating. The staff is super thoughtful, hotel is very clean and the food is delicious. The suite we stayed in was very modern and has been recently updated. It is a one stop shop for any trip, getaway or event!

Room tip: Book a reservation for brunch at least a couple days in advance!
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LaurenCala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erica Fedon, Guest Services / Front Office at Normandy Farm Hotel & Conference Center, responded to this reviewResponded 14 April 2024

We love making our guests feel special and so glad you enjoyed your stay! Thank you for your kind words about our staff. We're proud to have such dedicated team members! It's wonderful to know that you appreciated our amenities, impeccable cleanliness, restaurant and carriage house. We look forward to welcoming you back for another memorable stay in the future!

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Reviewed 11 April 2024 via mobile

I’ve stayed at nicer budget hotels. Room was run down, used tissues behind nightstand, housekeeping never came in (over 4 nights we stayed there) bed was the worst - mattress was very worn and impossible to get good rest on, hot breakfast is based on occupancy so not a given, restaurant was noisy and food overpriced, no complimentary coffee in the lobby. Rooms were cheaply furnished and linens were thin, tiny tv with limited channels, no amenities. This hotel is not what’s advertised. Used to be known for luxury. Now the only thing luxury is the price. Will never stay here again.

Room tip: Not a restful place, very noisy in addition to other issues.
Date of stay: April 2024
Trip type: Travelled with family
Thank Sightsee532997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erica Fedon, Guest Services / Front Office at Normandy Farm Hotel & Conference Center, responded to this reviewResponded 11 April 2024

Your feedback is greatly appreciated, and I want to ensure you that your comments have been given to our leadership team. We are always looking to enhance the overall guest experience. Our amenities in the hotel include the complimentary breakfast, wifi, parking, coffee makers in the room, 24 hour fitness center, business center with coffee and a microwave along with an indoor pool and hot tub. I understand that we have been in contact with you and if you have any further concerns, please reach out to me directly. Thanks for taking the time to share your feedback.

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Reviewed 4 March 2024

The rooms are extremely old with cheap furnishings. Much more like a motel than a hotel. Carpeting is old and gray. Not conducive for a business meeting. Food is so so and service is very slow. Too far from the airport. Would not come here again.

Date of stay: March 2024
Trip type: Travelled on business
Thank Karen H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erica Fedon, Guest Services / Front Office at Normandy Farm Hotel & Conference Center, responded to this reviewResponded 4 April 2024

Karen,
Thanks for taking the time to share your feedback and reach out to us. We're very sorry to hear of some of the challenges you experienced during your recent visit. I understand our team has already been in contact with you so we can follow up. We appreciate the opportunity to make this situation right and hope we may have the chance to welcome you back again!

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