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lynnstraw
Philadelphia, Pennsylvania

an easy 3 weeks

5.0 of 5 bubblesReviewed 4 Aug 2022
My husband and I stayed here for three weeks in July of 22. It was the perfect location for what we needed to do. Everyone who worked at the hotel was so lovely and very helpful. The room was clean and spacious, and the kitchenette had everything we needed. Having a laundry room, gym, and pool made our three weeks so much better.
Date of stay: July 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviews (125)
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7 - 12 of 125 reviews
Reviewed 2 June 2022

Decent hotel. large room, refrigerator, kitchen. adequately clean. Breakfast was typical: cereal, yogurt, eggs, waffles, fruits..... not very delicious, but that was expected. Staff was polite. Pool was not open yet.

Date of stay: May 2022
    • Value
    • Rooms
    • Service
1  Thank sotms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2022

We stayed in the loft suite, which had 3 queen beds (2 in the lower room, 1 upstairs) and two bathrooms, a kitchen and living room. The room was clean, but a little dated, the lower room was hot with the heat on, but we pushed the vent closed which made it much better. The door didn't seal very good so you could hear traffic noise from the nearby road, and it was generally quiet otherwise.

Breakfast had a good selection of breads, hot items, cereal, yogurt, juice, etc. They offered a slightly different selection each day of hot items so you don't get bored with the same choices every day. Gloves were provided to serve food per local food regulations, and the breakfast area was clean and enough seating daily.

Parking was sometimes close, sometimes further away, only one row across the front of the property.

Room tip: All rooms face the main road in front of the building, but there are a few which are set back.
Date of stay: February 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Scott B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernice Coffey, General Manager at Residence Inn Philadelphia Valley Forge, responded to this reviewResponded 5 March 2022

Dear Scott B,

Thank you for your recent stay and review of our hotel! We are delighted that you enjoyed your stay. I appreciate you brining the maintenance items to my attention and I will have our team take care of those.

Sincerely,
Bernice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2022

My family and I went to this hotel for the weekend, reserved a room and did an early check-in. My keys were not ready but boy was the hotel clerk was ready. This hotel Karen commenced to interrogating my husband and i about why we were in the area, what were our plans and was it work related. We eventually catch on that she wants to change the rate of our room from Military/Government Rate to a regular rated room. This is the first time that I have felt that i was being shook down for more money after a reservation and payment had already been finalized. This hotel does not allow for upgraded rooms at least this Karen wasn't having it. This is the final visit to this place over the last few years of visiting Berwyn, we chose this hotel, this most recent visit is our last. The increased rate wasn't that much more but the demand to know why we were in the area was inappropriate, because it wasn't a friendly tone, it was a "gotcha" type approach. They are truly below the Marriott standard. Do not stay here!!!!!

Room tip: Stay somewhere other than this hotel.
Date of stay: February 2022
1  Thank differentagent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernice Coffey, General Manager at Residence Inn Philadelphia Valley Forge, responded to this reviewResponded 5 March 2022

Dear differentagent,

I would like to apologize for the confusion with the Government rate. When choosing this rate it states that valid Government ID is required. Therefore our front desk asks guests for the nature of their stay and valid identification for this qualified rate program. Please feel free to contact me directly if you need any further assistance.

Sincerely,
Bernice

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Reviewed 3 November 2021 via mobile

The hotel staff was very nice, and at first the room seemed clean. We soon noticed a few things - there was a random, crumpled up, dirty paper under the bed; a coffee mug ring on the counter; a lettuce leaf behind the couch; the bed sheets did have a stain - at that point, just toss the sheets. Why put them out for guests? It was a good price and location for the wedding we attended but will think twice for staying with Marriott next time. Once again, the staff was great and accommodated our request for first floor room. We did not have extra toilet paper rolls in our room either.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Y1931LKkimberlyh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2021

Me and my team stayed at this location on two separate occasions. Great staff and wonderful rooms. Location is convenient to all major roads, but far enough to avoid traffic. All around excellent experience. Would recommend.

Date of stay: March 2021
Trip type: Travelled on business
Thank L8263JFbriant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernice Coffey, General Manager at Residence Inn Philadelphia Valley Forge, responded to this reviewResponded 23 March 2021

Dear Brian T,

Thank you so much for your wonderful review! We appreciate you taking the time to recognize our team and hotel. We were delighted to have you and your group stay with us twice. We look forward to seeing you again if your travel plans bring you back to the area!

Sincerely,
Bernice-GM

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