The hotel staff was very nice, and at first the room seemed clean. We soon noticed a few things - there was a random, crumpled up, dirty paper under the bed; a coffee mug ring on the counter; a lettuce leaf behind the couch; the bed sheets did have a stain - at that point, just toss the sheets. Why put them out for guests? It was a good price and location for the wedding we attended but will think twice for staying with Marriott next time. Once again, the staff was great and accommodated our request for first floor room. We did not have extra toilet paper rolls in our room either.

Me and my team stayed at this location on two separate occasions. Great staff and wonderful rooms. Location is convenient to all major roads, but far enough to avoid traffic. All around excellent experience. Would recommend.

During the COVID-19 pandemic, after self-quarantining for 2 weeks, we drove 1200 miles to visit immunocompromised family members in the Philadelphia suburbs. We chose this Marriott Residence based on location (proximity), the Residence kitchenette, & the Marriott reputation. We paid for our room to “sit empty” for a full day before our check-in, & pre-declined housekeeping service during this pandemic. Our experience:
(1) upon check-in, the toilet was broken (needed a new “flush bar” in the tank, & the main kitchen lightbulb was burnt-out (in what was already a dark room) - - thus, immediately, despite our planning, housekeeping repairs were absolutely necessary
(2) by our 3rd night, VERY LOUD customers moved-in above our room; there was 3 hours of
“jumping” & “running” noise; it sounded like a bowling alley until 10:30 pm - - when brought to the attention of management, they suggested that we “change rooms” (during the pandemic which we had tried to prepare for!). Management would NOT move the noisy customers who did not know who to behave in a public hotel/residence
(3) the staff were generally pleasant (but unhelpful per The Above problems)
(4) this Residence quality is mediocre re:
(a) all our requests were fulfilled eg. additional closet hangers, extra roll of toilet paper ... but
each (modest) request was met with what seemed like “suspicion” on the part of the staff
(b) exterior room door/door handle was in a poor condition & difficult to “open” upon entry
(c) breakfast-to-go in a bag is complimentary
but is comprised of: cellophane wrapped muffin,
Dole canned fruit cup, & subpar coffee
(d) mediocre shower/tub etc
(e) very dim room lighting
(f) bedding, thankfully, was comfortable
We’ve stayed in many Marriotts over the years,
and we’ve come to expect a better level of service in a hotel/residence/room that’s in better condition than this one. It would have been easier to tolerate all of these shortcomings if
there wasn’t a serious pandemic, and if management had a “Can do” approach to solving/resolving a serious noise issue which developed midway in our one week stay; alas the attitude of management was “We can’t “.