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MELISSA S
Bangkok, Thailand

Helpful but needs work

2.0 of 5 bubblesReviewed 23 Aug 2020
The hotel staff tried to be helpful, but struggled with the reservation( had wrong check out date althgough correct in computer/reservation system) so they didnt clean or bring towels as requested (and had to arrange a day in advance) and the hotel needs better maintenance. Huge garbage pile at hotel was a smell and health problem, trash in common areas needed to be managed, rooms needed updating, tried to arrange housekeeping to get towels and they only came at 4p the day before check out. They mow the grass, but the upkeep otherwise is a problem

Fitness center was open but no towels or water
Date of stay: August 2020
Trip type: Travelled on business
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernice Coffey, General Manager at Residence Inn Philadelphia Valley Forge, responded to this review
Responded 24 Aug 2020
Dear melissas050NL,

Thank you for your feedback. I would like to apologize for the unpleasant experience at our hotel. Due to COVID many things are different these days such as we are not entering rooms on a daily basis to clean rooms. Marriott is limiting contact for the safety of our guests and associates. I am very sorry that we failed to bring you the amenities you needed in a timely manner. We are always looking to improve and we appreciate you staying with during these challenging times. We hope to see you again on your next stay in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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13 - 18 of 124 reviews
Reviewed 19 February 2020 via mobile

Valley Forge rd is famous for many things now add this hotel to the list. Nellie and Cheryl are the absolute bomb of hosts. Their smiles and their warmth is genuine. Clean and a super morning free breakfast. Easy in and off route 202

Date of stay: February 2020
Trip type: Travelled with family
Thank kathyhK9551WZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 November 2019

Clean, almost-luxurious suite, with three (!) closets, a smaller 'real' kitchen, dining table for three, king size bed --do wish they had queens/doubles but they have only kings :-( -
pull-out couch, and nice bathroom. Adequate bedding for the pull out couch (which was, as they always are, not comfortable). Maybe even more impressive was the lovely included breakfast buffet in the morning, and the friendly staff both at check-in and during breakfast. Older Asian woman named Ann and man named Phil are gems. THANK YOU, Residence Inn! (I'll be back if you get some queen-size beds. We are a family of 4-5, not a couple...) Oh, there's a strip of green in back perfect for tossing a football, and apparently also a running trail although I didn't see. Looks like a great place for a summer stay, incl with the outdoor pool and firepit.

Room tip: All rooms are king beds only, unfortunately
Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
Thank timetochimein
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 November 2019

Friendly staff and nice clean, spacious room. Located just a few minutes from the King of Prussia Mall area and Valley Casino. Missed the free breakfast so can’t comment on that. Would definitely go back for a quick work trip.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank Brewhound
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2019

This is the 2nd stay for me within the past 3 years and the feeling was just the same: It didn't feel like I was in a hotel. In fact, I wish that when I was renting an apartment, it had been so comfy and convenient and welcoming like this place. The thermostat was very responsive to my settings. I did not hear any sound for the 3 nights being there. There were problems with the toilet seat and the conditioner dispenser, but both were fixed by the time I got back from work. The breakfast choices were not lavish, but tasty. The cut fruits were fresh and vibrant.

Room tip: If you have trouble carrying luggage up & down the stairs, get a room on the ground floor.
Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank tamminh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 May 2019 via mobile

I must say I really enjoyed this short business trip. I love that this hotel is set up apartment style. I stayed in a ground floor unit. The room had modern furniture. The kitchen had a full size stove with oven.

I have no complaints and would definitely stay again.

Date of stay: May 2019
Trip type: Travelled on business
1  Thank AnikaW500
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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