The kitchen I expected. The fireplace was an unexpected surprise. I haven't seen a real fireplace in years. You can buy a firelog at the front desk. The front desk staff is real friendly. Only thing I would ask is for weather stripping under the door to keep the cold air out. Plus, some baking sheets.
Comfortable hotel. Breakfast is a great choice. Plenty of options. Staff was friendly. Rooms were clean. Heating was not great. It did not maintain an even heat. Otherwise a great stay. I would stay here again in a heartbeat. Beds were comfortable.
Dear mainahh,
Thank you for taking the time to give your feedback on our hotel. I am very happy to hear that you enjoyed your stay especially our breakfast buffet, friendly associates, and clean & comfortable rooms. I will have our maintenance team look into the heating in that room. It should be giving an even temperature and I am glad that you let me know so that we can get it fixed. We look forward to welcoming you back next time you return!
Sincerely,
Bernice
The room was fine except that the fan (from the heating/air conditioning unit) seemed to aim directly at the bed. Whenever the temperature would adjust and the fan automatically came on, I was uncomfortable. Otherwise it was OK. To be fair--I didn't call down and ask them to adjust anything. I doubt that I'll stay there again, though.
Dear mmten,
Thank you for your feedback regarding your recent stay. I am so sorry for issue with the fan and that you were uncomfortable. I appreciate you bringing this to may attention so that I can have our maintenance team fix this problem immediately. I do hope that if your travel plans bring you back to the Valley Forge area that you will stay with us again so that we can provide a much better experience.
Sincerely,
Bernice
Dated - gross - don’t bother. Booked with our hockey team. There is an odd smell in the room (722); carpet looks and feels like it’s from the 70s; everything - even wall plates are filthy.
The only PRO is that the lobby is new and renovated, front desk staff was very friendly and they had a hot chocolate bar out. HOWEVER - it’s very deceiving - the rooms don’t match the temporary lobby fix.
I left at 11:30 pm and booked at the new Fairfield Inn down the street.
Dear AFoodieDMV,
Thank you for your feedback regarding our hotel. Guest satisfaction is our top priority and I sincerely apologize that we did not meet your expectations. Our guest rooms were updated and renovated in 2016 and the lobby was renovated earlier this year. I will address the housekeeping issues immediately with our team. Thank you for bringing this to my attention so that we can improve. I do hope that you will stay with us again so we may provide you with a much better experience.
Sincerely,
Bernice
We stayed for an overnight while being in the area for a show. The room was clean and the bed was very comfortable. The breakfast was okay but nothing special. The check in went very smoothly even at a very late hour. We were very satisfied with our stay.
Dear Ben P,
Thank you for taking the time to share your pleasant experience at our hotel. I am happy to see that you were satisfied and enjoyed a nice clean room, comfortable bed and a smooth check-in. We are looking forward to welcoming you back on your next trip back to Valley Forge.
Sincerely,
Bernice
General Manager
