I called the Lark Motel on 8/29/17 and spoke to the manager, Susan who was very pleasant. I made a reservation at that time for Friday, 10/6 and Saturday 10/7 to attend the Homecoming/Family weekend at Geneva College where my daughter attends college. The reservation was taken over the phone as the Lark Motel does not have a website where a room can be booked online. I booked the reservation at the Lark Motel based on the prior positive reviews on Trip Advisor and the very reasonable prices-$65 for a room with a single bed including tax and $75 for a room with two double beds including tax. I usually stay at the Park Inn when visiting my daughter at school but I was trying to save myself a little money as I am a widow on a tight budget. Susan said that it was a good thing that I called early as that would ensure me a room. I called again this past Monday 10/2 to confirm my reservation and Susan assured me that she had my reservation down for those dates and that my room would be ready. I was in total shock when I got a phone call @ 4:46 pm on Tuesday 10/3 from Susan. Susan stated that the gentlemen(who works construction) who had been staying in the room for the last two months that was scheduled to check out today decided to stay two more weeks. Susan said that she no longer had a room for me. I was in total shock! Susan said that even though the current tenant was scheduled to vacate the room today that she had to honor her commitment to him since he changed his mind and was extending his stay. What about her commitment to me and the reservation that I believed in good faith that I had all this time since August 29th? Why couldn’t Susan have told the current tenant that he needed to find another lodging place since he was already scheduled and had previously committed to move out on Tuesday, 10/3. This is total bs, totally unacceptable and totally unprofessional!!! Of course, now Park Inn and every other decent affordable lodging in the Beaver Falls and surrounding areas are booked solid because of the Homecoming and Family weekend at Geneva College. I had to end up booking a room in Youngstown, Ohio in order to get a decent room while still being within my budget.
Thanks for nothing Susan. I will never ever book at the Lark Motel ever again as you cannot be trusted or relied on. Thanks for almost ruining my weekend plans! I will make sure to just go ahead and book early at the Park Inn in the future where I will be guaranteed a nice clean room complete with amenities and complete with an email receipt confirming my reservation. It is worth paying a little bit more for a room for the peace of mind that you will actually have the room when your travel date arrives. Your level of incompetence and unprofessionalism is beyond measure. I can’t even begin to put into words as to how disgusted I am with you. You should be fired for your incompetence. You do not even deserve one star but unfortunately, the submit button on Trip Advisor would not allow the review to be submitted without a rating.