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“Our stay was outstanding”
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Very good
24 reviews
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Overview
Condo/Apartment -
4 Bedrooms, 5 Bathrooms, Sleeps 18
Broken Bow, McCurtain County, Oklahoma

Reviews from our community

Very good - based on 24 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
Mom2bjb
Dallas, Texas
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Do NOT stay at this home”
Reviewed 12 March 2014 for a stay in March 2014
7
people found this review helpful

This home is beautiful and can sleep many guests, but we encountered problem after problem during our four day stay at Hilltop Green Manor. One of the major issues was discovered when water started streaming from the ceiling onto the middle of the game room floor (lowest level room). We quickly realized this was from a major leak coming from one of the mid level bathtubs. We placed a call to Mr. Kundu, the property manager to inform him of this.

He sent a service person to the home, but upon arrival, the man sent to the house had no idea what the issue was and immediately let us know that he was not a plumber and would not be able to repair this. We again called Mr. Kundu to let him know about this, and we were told that we "have no idea what this service person can do". He was very rude and was quick to turn this issue on us. He was willing to send another person to the home, but the wall would have to be cut into, and he needed one adult to remain at the home during this construction. We let him know this was not possible due to reservations we had made in town already, and he continued to be insulting to us. When we asked instead for a small discount because one of our bathrooms was completely out of service we were told to review the policies of our stay. Sure enough, it is written in the policy that basically anything major can go wrong with the home, and you don't have a leg to stand on.

Our next major issue was when our children discovered wasps inside the home. We looked closely at a window in the third floor loft area and noticed that 9 wasps had just flown in through a small opening. Instead of sealing this window properly, it was literally taped together with masking tape. We again contacted Mr. Kundu, and he did respond by quickly sending a person to treat this issue. Unfortunately, one of the children in our group was stung by one of the wasps.

I understand that things can happen during a stay, but the response from Mr. Kundu was incredibly unprofessional and rude. I asked to speak directly to the owner of the home, and he told me that the owner does not want to speak to guests. After returning home from our trip, we have discovered through county records that Mr. Kundu is in fact the owner of this home and the 2 others he manages.

Other small problems included kitchen lights that did not work (tried changing light bulbs - not effective), dirty dishes, sticky floor in game room, HUGE blood stain on a sheet, etc.

This home has wonderful potential and is in a beautiful location, but as long as Mr. Kundu continues to manage this property, we will never stay in it again or any homes of his. This was the fourth visit to Broken Bow by our group, and we have never had a stay like this.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Great outdoor fire area and hot tub
Liked least: The service was awful
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Reviewed 18 July 2013 for a stay in July 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mineola Texas
Reviewed 16 July 2013 for a stay in June 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TX
Reviewed 14 July 2013 for a stay in June 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
182p
talihina
Level 6 Contributor
414 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“My 50th birthday”
Reviewed 22 April 2013 for a stay in April 2013

Wife picked this spot for us and our 3 kids with their children and mates, had 6 grand children and 8 adults and the accommodations were spacious and comfortable. This is a nice piece of property with a pleasant view out the backside. Large deck with hot-tub and grill. Also I would like to say that if you are in the area eat at Abendigo's and The Grateful Head pizza place they were great. This property might not be the best for people with bad knees or hips due to the amount of stairs in and out of Cabin. Nice fire pit for roasting marshmallows with kids. My tip to owners would be not to build so close together that you can hear next door neighbors conversations. Privacy is bliss.

How helpful were the directions to the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The amount of room for family to maneuver without being atop one another
Liked least: Wi-fi password never would accept and log on and we never contacted anyone to see why, also they are other cabins near by and I feel they are getting to close and you loose privacy.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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