Absolutely the worst hotel experience I've ever had. The room was dirty, the duvet cover on bed had a brown substance on it, looked like feces. Hair in the shower. Outdated room, no cable - we had 4 channels I believe, may have been 3. Booked a double for 4 people, only had one bath towel and wash cloth for us all. Went down to ask for more, stood there almost 20 mins and noone ever came to the front desk. Called the number and they said they'd bring towels up. They never did. Almost 11pm, about to go to bed, already aggravated by the stay so far, all of a sudden our door lock beeps and someone tried walking in our room! The top slide lock was engaged thankfully so they didn't make it inside. I talked to them, 3 people and all they said was sorry, thought it was empty. How were they even able to gain access to our room in the first place?! I called the front desk number again and they apologized and said our room would be discounted. Still have yet to see that on my banking app happen tho. Then lastly, in the morning upon checkout we discover there is no free breakfast, as advertised on their website. Went to just leave so we could get breakfast somewhere else quickly and stood at the front desk 20 mins, mind you we had an event to get to, and now a quick breakfast to get, noone came to the desk. So I grabbed a piece of paper and wrote a note saying couldn't wait any longer for staff to show up, here's the key card, we're checking out.
HORRIBLE HORRIBLE EXPERIENCE!!!!
